Virtual Customer Support Agent (French/English) – 100% Remote

Job summary

Are you fluent in both French and English? Looking for a flexible, work-from-home opportunity? At TalentPop App, we’re building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. If you love helping people and solving problems, this role is for you. Your Role As a Virtual Customer Support Agent, you’ll be the front line of our customer experience. Your responsibilities include: Customer Communication: Respond to inquiries via email, chat, and phone in both French and English. Problem Solving: Assist customers with order…

Job details

Are you fluent in both French and English? Looking for a flexible, work-from-home opportunity? At TalentPop App, we’re building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. If you love helping people and solving problems, this role is for you. Your Role As a Virtual Customer Support Agent, you’ll be the front line of our customer experience. Your responsibilities include: Customer Communication: Respond to inquiries via email, chat, and phone in both French and English. Problem Solving: Assist customers with orders, technical concerns, and general inquiries. Customer Experience: Provide friendly, efficient, and professional support in every interaction. System Navigation: Use tools like Zendesk and Salesforce to manage and track customer interactions. What We’re Looking For Bilingual Fluency: C1/C2 level in French and English (written and spoken). Experience: At least 1 year of customer service experience (BPO, call center, or SaaS preferred). Tech Skills: Comfortable using CRM platforms and online tools. Soft Skills: Strong communication, empathy, and problem-solving abilities. Flexibility: Open to working flexible hours, including weekends if needed. Your Work-From-Home Setup Stable internet connection (minimum 25 Mbps upload/download). Reliable computer (Intel i5 or equivalent minimum). Quiet, distraction-free workspace. Quality headset with microphone. Why Join TalentPop? 100% Remote: Work from anywhere. Career Growth: Opportunities for advancement as we grow. Benefits: Paid time off and monthly health stipend. Incentives: Performance bonuses and holiday rewards. Apply Now Join a dynamic, global team and make an impact through meaningful customer interactions. Apply today! This position is directly with TalentPop App. Grow your career with us!

What you’ll do

As a Virtual Customer Support Agent, you will respond to customer inquiries via email, chat, and phone in both French and English. You will assist customers with orders, technical concerns, and general inquiries while providing friendly and professional support.

Requirements

Candidates must have C1/C2 level bilingual fluency in French and English, along with at least 1 year of customer service experience. Strong communication, empathy, and problem-solving skills are essential, as well as comfort with using CRM platforms.

Benefits

• Paid Time Off • Monthly Health Stipend • Performance Bonuses • Holiday Rewards

Listed skills

• French · Preferred
• Customer support · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Health · Preferred
• Communication · Preferred
• Strong Communication · Preferred
• Flexible · Preferred
• Customer · Preferred
• email · Preferred
• English · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual Fluency
• Customer Service
• Problem Solving
• Communication
• Empathy
• Technical Skills
• CRM Platforms
• Zendesk
• Salesforce