Customer Service and administrative Representative

Job summary

The representative will handle client calls and emails to process contract changes, cancellations, and updates. They are also responsible for educating customers on insurance options and maintaining strong client relationships.

Job details

Benefits: Competitive salary Donation matching Flexible schedule Our team is looking for a Customer Service Representative to help perform a variety of tasks within our insurance office. They will be helping by answering calls/ emails, greeting customers and many other tasks. A Customer Service Representative will need to be flexible, well organized and eager to learn from the best. We are looking for top prospects who will help our team accomplish exciting projects and assignments in a fast-growing industry. Responsibilities Upon receiving a call, assists the client by applying changes, cancellations and updates to the contract, taking care to meet the client's needs effectively, while advising and educating in order to ensure the client's complete satisfaction and retention. Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Job Requirements: Professionalism and attention to detail. Ability to multitask. Strong communication and verbal skills. Ability to work in a fast paced environment. Active and responsible team member. Ability to take orders. Strong organizational and prioritization abilities. Ability to communicate with managers. Qualifications: High school diploma. post secondary education, either completed or currently enrolled Knowledge of or ability to read and comprehend contracts. Ability to use computer software and ease with communication technology. Experience with operations/ customer service. Second language is a plus. Continuous desire to improve.

What you’ll do

The representative will handle client calls and emails to process contract changes, cancellations, and updates. They are also responsible for educating customers on insurance options and maintaining strong client relationships.

Requirements

Candidates must have a high school diploma and some post-secondary education. Professionalism, attention to detail, and experience in operations or customer service are required.

Benefits

• Competitive Salary
• Donation Matching
• Flexible Schedule

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Support
• Communication
• Multitasking
• Organization
• Prioritization
• Contract Comprehension
• Computer Software
• Communication Technology
• Client Retention

Job areas

• Customer Service & Support
• Administrative
• Finance & Accounting