TapMango

Verified Job Source

11–50 people

About

TapMango strengthens relationships by providing a Customer Engagement Platform offering businesses innovative solutions through their own loyalty program. TapMango's passion and purpose is to empower businesses to do 3 things: • Retain their customers • Upsell to existing customers • Acquire new customers We provide our merchants with all the necessary tools to run their very own Loyalty Program. These include an integrated suite of customized consumer facing technology, easy-to-use merchant tools and automation algorithms, aimed to enhance the customer experience. Our customer engagement platform is designed, built and scaled to be flexible and versatile. The platform is cost-effective and its features adaptable to any industry. TapMango helps merchants compete with larger chains, helping convert customer one-time purchases into profitable spending habits. Be a part of the Team: TapMango is growing and we’re looking for driven individuals to join our tight-knit but expanding team. Visit http://tapmango.com/careers to see our current employment opportunities and help us make businesses thrive.

Open positions

Customer Success Manager

On-site

About the Role We're looking for a proactive, relationship-driven Mid-Market Customer Success Manager to help our merchants maximize the value of their loyalty program while driving long-term retention and growth. As a Mid-Market CSM, you'll manage a portfolio of established merchants, acting as their trusted advisor throughout their customer journey. You'll work closely with merchants to increase platform adoption, identify opportunities to improve performance, proactively mitigate churn risk, and uncover opportunities for account expansion. You'll also own the contract renewal process, hel…

Senior Data Engineer (Analytics Focus)

Remote · ["Toronto, Ontario, Canada"]

The TL;DR We need someone who can turn millions of messy transactions into clean, fast, "aha moment" analytics for thousands of merchants. You'll build the data pipelines that power dashboards, design the warehouse schemas that make queries actually usable, and own the infrastructure that turns "we have data" into "we have insights." What's the actual job? You're the bridge between raw operational chaos and polished analytics. Every time a merchant checks their performance dashboard, your pipelines are what made that possible. Most of your time: Building ETL/ELT pipelines that ingest, transfo…