Program Manager, Full-Time

Job summary

Oversee the program’s daily operations, budget, staffing, personnel administration, and service outcomes, while ensuring compliance with agency, licensing, funder, and CARF standards. Lead trauma-informed, person-centered service delivery, develop and support staff, and represent the program in relationships with families, community partners, government agencies, and the contracting body.

Job details

The Program At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends. As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts. Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million. Skyline is a licensed 2-bed co-ed resource, focusing on youth ages 13-18, receiving services through the Ministry of Children and Family Development (MCFD). Skyline provides a safe home environment in Downtown Victoria. Taking a person-centered, trauma-informed approach, staff are expected to recognize the effects of trauma and help youth cope with the effects. The goal in the provision of services is to avoid re-traumatizing and facilitate personal growth. The staff accomplish this via knowledge of the trauma-informed approach, assessment, and relationship-building, responding to disclosures, focusing on youth's strengths, and having cultural awareness. Experience and understanding of the interaction of trauma and substance use with youth an asset. This program supports youth with complex and high-risk presentations, including significant behavioural challenges, substance use and significant mental health concerns The Position The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This position provides leadership in the delivery of person served care with a focus on individualization and integration of services. The role is responsible for administration, financial, employee and community relations and care delivery outcomes. The program manager participates in agency decision making and is the primary liaison with the contracting body. This position is responsible for overseeing staff members as well as a Program Coordinator. Schedule One (1) permanent, full-time position available, working 40 hours per week: 0830-1630 Monday through Friday. Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings. In Your Role You Will Manage / Oversee a Number Of Areas That Include Administration Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success. Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements. Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards. Employee Relations Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process. Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals. Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed. Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations. Service Delivery Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development. Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices. Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals. Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care. Public/Community Relations Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups. Perform miscellaneous job-related duties as required. Provide on-call and emergency coverage on pager or cell. A complete and detailed list of key responsibilities can be available at time of interview. Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team. As An Ideal Candidate You Possess A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator. Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role. Must have specific experience with financial and human resource management. Current WCB Occupational First Aid, Level 1 and CPR certificates required. Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate Experience with basic sign language and/or alternative communication strategies training or experience an asset. Valid Class 5 Driver’s License and clean driver’s abstract with a reliable, safe vehicle that has appropriate insurance Other Requirements Prior experience in Trauma Informed Practices Prior experience in implementing Behavioural Interventions Successful criminal record/vulnerable sector check. Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement What Taproot Community Support Services Does At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of. Our Employees Enjoy Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends Work/life balance Learning and career development opportunities Competitive wages and salaries Paid vacation and benefits for eligible employees Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia Matching RRSP plan for eligible employees within Alberta Professional development opportunities and job-related training Employee and Family Assistance Program Long Service Milestone rewards Employee referral bonus program A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good For more information on Taproot Community Support Services visit our website: taproot.ca No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply. Equal-Opportunity Employer Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity. We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment. No telephone calls please. Only those candidates selected for an interview will be notified.

What you’ll do

Oversee the program’s daily operations, budget, staffing, personnel administration, and service outcomes, while ensuring compliance with agency, licensing, funder, and CARF standards. Lead trauma-informed, person-centered service delivery, develop and support staff, and represent the program in relationships with families, community partners, government agencies, and the contracting body.

Requirements

Requires a degree in humanities, social sciences, or a related field, at least three years of relevant program or facility experience, and at least one year in a supervisory or management role, including financial and human resource management. Required credentials include current Occupational First Aid Level 1 and CPR, Non-Violent Physical Crisis Intervention and Conflict Resolution certificates, a valid Class 5 driver’s licence, and successful criminal record and vulnerable-sector checks; trauma-informed practice and behavioural intervention experience are also required.

Benefits

• Employee Ownership Dividends
• Work-Life Balance
• Learning and Career Development Opportunities
• Competitive Wages and Salaries
• Paid Vacation
• Benefits
• Defined Benefit Pension Plan
• Matching RRSP Plan
• Professional Development and Job-Related Training
• Employee and Family Assistance Program
• Long-Service Milestone Rewards
• Employee Referral Bonus Program

Listed skills

• Conflict Resolution · Preferred
• crisis intervention · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program Management
• Budget Management
• Financial Management
• Human Resource Management
• Staff Supervision
• Recruitment and Hiring
• Performance Management
• Labour Relations
• Conflict Resolution
• Trauma-Informed Care
• Behavioural Interventions
• Program Evaluation
• Community Relations
• Crisis Intervention
• Person-Centered Care
• Data-Informed Decision-Making

Job areas

• Social Services
• Management & Leadership
• Human Resources
• Healthcare
• Administrative

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