ITSM Transition Anayst, Network Junior Engineer Jr

Job summary

Support the transition of new services into production by coordinating knowledge transfer, documentation, operational readiness, and handover activities. Monitor and troubleshoot network infrastructure while analyzing operational data, developing reports and dashboards, and tracking service performance.

Job details

Inclusion without Exception Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level. TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community Role Description: Key Responsibilities ITSM Transition Analyst Support transition of new services into production environments. Coordinate knowledge transfer, documentation, and operational readiness activities. Ensure compliance with ITIL processes and service management standards. Track transition milestones, risks, and dependencies. Prepare service documentation, SOPs, and process workflows. Work with support teams to ensure successful handover. Network Junior Engineer Monitor and maintain network infrastructure. Troubleshoot basic network connectivity and performance issues. Support LAN/WAN, routers, switches, firewalls, and VPN environments. Assist with network configuration and implementation activities. Monitor network alerts and escalate critical issues. Maintain network documentation and inventory. Analytics Specialist Collect, analyze, and interpret operational and business data. Develop dashboards, reports, and performance metrics. Identify trends and provide actionable insights. Support service performance reporting and KPI tracking. Collaborate with stakeholders to understand reporting requirements. Ensure data quality and reporting accuracy. Must-Have Skills ITIL/ITSM concepts and service management processes Network fundamentals (TCP/IP, DNS, DHCP, Routing, Switching) Incident, Problem, and Change Management Data analysis and reporting skills Advanced Excel and reporting tools SQL and database fundamentals Strong communication and stakeholder management Documentation and process mapping skills Good-to-Have Skills ServiceNow or other ITSM platforms Power BI, Tableau, or similar analytics tools Cloud technologies (Azure, AWS, GCP) Scripting knowledge (Python, PowerShell, Shell) Network monitoring tools Automation and process improvement experience Salary Range - CA$ 100,000 - CA$ 130,000 Per Year Note: TCS does not use artificial intelligence tools for candidate screening or evaluation. This posting is for a current vacancy The hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and managerial discussion conducted by the Business Team, and concluding with the final HR evaluation. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

What you’ll do

Support the transition of new services into production by coordinating knowledge transfer, documentation, operational readiness, and handover activities. Monitor and troubleshoot network infrastructure while analyzing operational data, developing reports and dashboards, and tracking service performance.

Requirements

The role requires knowledge of ITIL and ITSM processes, network fundamentals, incident, problem, and change management, and data analysis and reporting skills. It also requires advanced Excel, SQL fundamentals, strong communication and stakeholder management, and documentation and process-mapping abilities.

Listed skills

• Change Management · Preferred
• SQL · Preferred
• Incident Management · Preferred
• DHCP · Preferred
• Data analysis · Preferred
• DNS · Preferred
• Documentation · Preferred
• Switching · Preferred
• Process Mapping · Preferred
• TCP/IP · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ITIL
• IT Service Management
• TCP/IP
• DNS
• DHCP
• Routing
• Switching
• Incident Management
• Problem Management
• Change Management
• Data Analysis
• Advanced Excel
• SQL
• Stakeholder Management
• Documentation
• Process Mapping

Job areas

• Technology
• Engineering
• Data & Analytics
• Consulting

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