Jira Service Management Intake & Automation Developer

Toronto, ON
On-site
Posted Oct 16, 2026
1 position

US$90,000–US$120,000 / year

Opens LinkedIn

Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Configure and administer Jira projects, workflows, fields, screens, permissions, dashboards, request types, and forms to support business and operational needs. Build and maintain automated intake, approval, routing, notification, and escalation processes, including integrations with external systems.

Job details

Inclusion without Exception Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level. TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment. Key Requirements Strong hands-on experience in Jira Administration, including project configuration, workflows, custom fields, screens, permissions, and dashboards. Expertise in Jira Automation for building and maintaining automated intake, approval, routing, notification, and escalation processes. In-depth knowledge of Jira Workflows, Customizations, Request Types, and Forms to support complex business and operational requirements. Experience integrating Jira with external systems through HTTP calls, REST APIs, Webhooks, and automation rules. Basic scripting knowledge in Python and/or JavaScript to develop custom automations, integrations, and workflow enhancements. Strong analytical and problem-solving skills with the ability to translate business requirements into scalable, efficient Jira intake and process automation solutions. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

What you’ll do

Requirements

Requires strong hands-on Jira administration and automation experience, including expertise in workflows, customizations, request types, and forms. Candidates should have experience with REST APIs, HTTP calls, and webhooks, basic Python and/or JavaScript scripting knowledge, and the ability to translate business requirements into scalable solutions.