Servicenow specialist

Job summary

Manage the full Configuration Item lifecycle and maintain the ServiceNow CMDB in accordance with CSDM principles, using Discovery and service-mapping capabilities. Audit and remediate CMDB data, maintain governance documentation, and coordinate with stakeholders to resolve issues and escalations.

Job details

Inclusion without Exception Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. Required skill set "Skills and Responsibilities Manage the complete Configuration Item (CI) lifecycle, including onboarding, updates, certification, retirement, and archival. Implement and maintain CSDM (Common Service Data Model) principles within the ServiceNow CMDB. Work extensively with ServiceNow Discovery, Service Mapping, and Tag-Based Service Mapping. Integrate and manage multiple CMDB data sources while maintaining data consistency. Conduct CMDB audits, CI certification, compliance checks, and remediation activities. Analyze and resolve CMDB data-quality issues, including: Duplicate CIs Stale CIs Missing or incomplete CI attributes Incorrect or incomplete relationships Develop and maintain CMDB governance, process, and operational documentation. Coordinate with technical teams, application owners, service owners, and other stakeholders to resolve CMDB issues. Manage escalations and drive issues through to resolution. Salary Range - CA$ 100,000 - CA$ 120,000 Per Year Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

What you’ll do

Manage the full Configuration Item lifecycle and maintain the ServiceNow CMDB in accordance with CSDM principles, using Discovery and service-mapping capabilities. Audit and remediate CMDB data, maintain governance documentation, and coordinate with stakeholders to resolve issues and escalations.

Requirements

The role requires expertise in ServiceNow CMDB operations, including CI lifecycle management, CSDM, Discovery, Service Mapping, data integration, audits, and data-quality remediation. It also calls for governance and documentation skills, compliance checks, and the ability to work with technical teams and service owners to resolve issues.

Listed skills

• Mapping · Preferred
• Configuration · Preferred
• Documentation · Preferred
• Audit · Preferred
• Compliance · Preferred
• Process · Preferred
• Teams · Preferred
• Technical · Preferred
• Customer · Preferred
• Escalations · Preferred
• Integration · Preferred
• management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ServiceNow
• Configuration Item Lifecycle Management
• CMDB
• CSDM
• ServiceNow Discovery
• Service Mapping
• Tag-Based Service Mapping
• CMDB Data Integration
• CMDB Audits
• CI Certification
• Compliance Checks
• Data Quality Management
• Data Remediation
• CMDB Governance
• Stakeholder Coordination
• Issue Escalation

Job areas

• Technology
• Software
• Consulting

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