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- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Provide production and application support, including code deployments, incident troubleshooting, root-cause analysis, and resolution of job, access, and application setup issues. Maintain application stability through monitoring, preventive maintenance, service and environment management, and applying fixes or patches; support development teams and coordinate with vendors and technical specialists.
Job details
Inclusion without Exception Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level. TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment. Job Description :- • Good Knowledge in Unix and Oracle. • Good Experience In production support Environment • Able to provide Application team support for code deployment and any other issues • Experienced in Service Now, Grafana, APPD monitoring., Kibana, OpenShift • MongoDB Knowledge is more advantage. • Well versed in troubleshooting incidents, problem determination and resolution, performing root-cause analysis and preparing executive summary for management updates. • Thorough knowledge in stop/start services, environmental parameters. • Experience on working with product vendors/technical specialists to resolve issues. • Well versed in apply fixes/patches and service packs as required. Ensure application stability through preventive maintenance, monitoring, troubleshooting. • Good understanding of best practices in design and implementation. Provide technical expertise/support to development team. • Expertise in Autosys Scheduling tool is preferred and any Monitoring Tool (ITRS is added advantage) • Candidate should be open to learn new technologies and build automation systems • Expertise in troubleshooting and resolving job issue, user access issue, application setup issues Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
What you’ll do
Provide production and application support, including code deployments, incident troubleshooting, root-cause analysis, and resolution of job, access, and application setup issues. Maintain application stability through monitoring, preventive maintenance, service and environment management, and applying fixes or patches; support development teams and coordinate with vendors and technical specialists.
Requirements
The role calls for strong knowledge of Unix and Oracle, experience in production support, and familiarity with ServiceNow, Grafana, AppDynamics, Kibana, and OpenShift; MongoDB is an advantage. Candidates should be skilled in troubleshooting, root-cause analysis, service management, and application monitoring, with Autosys expertise preferred and openness to learning new technologies and building automation.
Listed skills
- Oracle · Preferred
- MongoDB · Preferred
- Root Cause Analysis · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Unix
- Oracle
- Production Support
- Code Deployment
- ServiceNow
- Grafana
- AppDynamics
- Kibana
- OpenShift
- MongoDB
- Incident Troubleshooting
- Root-Cause Analysis
- Autosys
- Application Monitoring
- Automation
Job areas
- Technology
- Software
- Customer Service & Support
- Management & Leadership
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