Client Services Representative

Overview Create value at TC Transcontinental. At TC Transcontinental, we've got it made, and that's because of the expertise of our team. We have been driving innovation since 1976. Founded 50 years ago and 4,000 employees strong, Transcontinental Inc. (TSX: TCL.A TCL.B), known under the TC Transcontinental brand, is a Canadian retail marketing services company, Canada's largest printer, and the Canadian leader in French-language educational publishing. Driven by the vision of a more informed, educated and prosperous society, TC Transcontinental propels its clients' success across the retail, education, book and information industries. With agility, creativity and boldness, we design and deliver innovative, high-value products and services. We are looking for a Customer Service Representative to This role is designed to ensure smooth operations across marketing, merchandising, and production teams, while maintaining flexibility to adapt to evolving team needs. This position is currently open and reflects a replacement position due to an internal departure. The salary range for this position is $55,000 to $65,000 per year, commensurate with experience, education, and internal equity. This range is provided to ensure clarity and promote equitable access to employment opportunities. REMOTE* on site at client request Responsibilities When your actions lead to success: Key Responsibilities Flyer Management Task Overview - supporting the planning and execution of promotional flyers. responsibilities include: Content Coordination: Collaborate with internal and external teams to gather and confirm promotional content, including product details, pricing, and visuals Proofing and Review: Assist in reviewing flyer drafts to ensure accuracy and consistency in layout, branding, and messaging Version Control: development of weekly flyer codes to ensure accuracy of content and version planning Responsible for creation of weekly responsive flyer Briefing external vendors of creative needs, inclusive of weekly digital publications creation and weekly item selections Coordination of promotional signage supporting weekly flyer advertising Administrative tasks: Maintenance of calendar activities Build proofing presentations ahead of weekly ad meetings Gather flyer reviews to send out weekly Data entry relating to invoice management Reporting Generate weekly and/or monthly flyer related performance Qualifications When your expertise drives us: Collaborate with internal and external teams Attention to detail: Proofing and Review Reliable transportation to commute on site as requested When benefits really help you live better: We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive—at work and at home. Our offerings include: Competitive compensation with performance-based incentives and retirement savings plans with company match Customizable group benefits including health, dental, life, disability, and travel insurance Paid time off Employee perks such as discounts on insurance, wireless plans, travel, and more Career development opportunities A dynamic, inclusive work environment where your voice matters and your growth is supported EEO TC Transcontinental is committed to fair, transparent, and equitable hiring practices. We disclose that no artificial intelligence (AI) tools or automated decision-making systems are used in our recruitment or selection process. TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate. We are also committed to providing an inclusive and barrier-free recruitment and work environment—promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact talent@tc.tc. Send us your application. Create something with TC Transcontinental.

The role focuses on the planning and execution of promotional flyers, including content coordination and proofing. It also involves managing digital publications, vendor briefings, and administrative tasks like invoice management and reporting.

Candidates must be able to collaborate effectively with internal and external teams. Strong attention to detail is required for proofing and reviewing flyer drafts for accuracy and branding consistency.

• Performance-based Incentives • Retirement Savings Plans With Company Match • Health Insurance • Dental Insurance • Life Insurance • Disability Insurance • Travel Insurance • Paid Time Off • Employee Discounts • Career Development Opportunities

Identified from the job description. Confirm important requirements above.

• Flyer Management
• Content Coordination
• Proofing and Review
• Version Control
• Vendor Management
• Digital Publications
• Promotional Signage Coordination
• Calendar Management
• Data Entry
• Invoice Management
• Performance Reporting
• Collaboration
• Workplace Inclusivity
• Proofreading
• Management Reporting
• Time Off Management
• Administrative Functions
• Planning
• Artificial Intelligence
• Management
• Decision Making
• Customer Service
• Creativity
• Digital Publishing
• French Language
• Marketing
• Innovation
• Invoicing
• Merchandising
• Operations
• Presentations
• Coordinating
• Branding
• Detail Oriented

• Customer Service & Support
• Marketing
• Administrative
• Retail
• Creative & Media
• Client Service Representative
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

2+ years

Apply by

Jul 23, 2027

Posting language

English

Working hours

40 hours per week