Onsite IT Support Engineer – End User Support & Smart Hands
- Vancouver, BC
- On-site
- Posted Oct 3, 2026
- 1 position
Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Apply by
- Oct 31, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Associate
- Application method
- Direct apply is available
Job summary
Provide onsite desktop and end-user technical support, troubleshooting hardware, software, network, and connectivity issues. Perform smart hands/eyes tasks such as installing, replacing, cabling, and troubleshooting equipment, while documenting work and coordinating with remote IT teams.
Job details
Onsite IT Support Engineer – End User Support & Smart Hands We are looking for an experienced Onsite IT Support Engineer to provide end-user support and smart hands/eyes services. Locations: Vancouver, BC Contract: October 5, 2026 – April 1, 2027 Schedule: Monday–Friday, 11:00 AM–8:00 PM local time; occasional Saturday, 8:00 AM–5:00 PM Key Responsibilities: Provide onsite desktop/end-user technical support. Troubleshoot hardware, software, network, and connectivity issues. Perform smart hands/eyes activities, including equipment installation, replacement, cabling, and basic troubleshooting. Support IT equipment and peripherals such as laptops, desktops, printers, monitors, and network devices. Document incidents, service requests, and activities in the ticketing system. Coordinate with remote IT teams for issue resolution. Requirements: 2+ years of onsite/desktop/field IT support experience. Strong troubleshooting and communication skills. Hands-on experience with hardware, Windows, peripherals, and basic networking. Ability to work independently at a client site. Relevant IT certifications are a plus.
What you’ll do
Provide onsite desktop and end-user technical support, troubleshooting hardware, software, network, and connectivity issues. Perform smart hands/eyes tasks such as installing, replacing, cabling, and troubleshooting equipment, while documenting work and coordinating with remote IT teams.
Requirements
Requires at least two years of onsite, desktop, or field IT support experience, along with strong troubleshooting and communication skills. Candidates need hands-on experience with hardware, Windows, peripherals, and basic networking, and must be able to work independently at a client site; relevant IT certifications are a plus.
Listed skills
- Network Troubleshooting · Preferred
- Communication · Preferred
- Windows · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Onsite IT Support
- Desktop Support
- End-User Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- Connectivity Troubleshooting
- Smart Hands/Eyes Support
- Equipment Installation
- Equipment Replacement
- Cabling
- Windows
- Peripheral Support
- Basic Networking
- Ticketing Systems
- Communication
Job areas
- Technology
- Customer Service & Support