IT Support Specialist – Caledon

Job summary

Provide hands-on onsite support for workplace and warehouse technology, including computers, printers, scanners, peripherals, Windows, and Microsoft 365. Troubleshoot network and connectivity issues, provision devices, maintain IT inventories, follow security practices, and coordinate with remote teams or vendors when needed.

Job details

IT Support Specialist Location: Caledon, ON Schedule: Full-Time | 100% Onsite Position Overview We are seeking an experienced IT Support Specialist to provide hands-on technical support at one of our Ontario locations. This is not a traditional ticket-heavy help desk position. You will be the primary IT resource onsite at your assigned location, so we're looking for someone smart, resourceful, independent, and comfortable taking ownership of technical issues. The role is approximately 80% hands-on IT support and 20% networking. Responsibilities Serve as the primary onsite IT support resource for the facility Troubleshoot desktops, laptops, printers, scanners, peripherals, and other workplace technology Support Windows environments and Microsoft 365 Install, configure, deploy, and troubleshoot hardware and software Support warehouse/operational technology, including scanners and connected devices Troubleshoot network connectivity, Wi-Fi, switches, patch panels, and cabling Assist with basic network administration and infrastructure support Handle employee onboarding/offboarding and device provisioning Maintain hardware, software, asset, and licensing inventory Coordinate with remote IT teams and third-party vendors when necessary Follow IT security and network best practices Take ownership of onsite issues and troubleshoot independently before escalating Qualifications 3+ years of hands-on IT support experience preferred Strong Windows and Microsoft 365 troubleshooting experience Experience troubleshooting desktops, laptops, printers, scanners, and peripherals Working knowledge of networking, connectivity, switches, and cabling Comfortable working independently as the primary IT person onsite Strong troubleshooting and problem-solving skills Resourceful, ambitious, and willing to figure things out Experience in an MSP, warehouse, distribution, logistics, manufacturing, or field support environment is highly preferred Experience supporting warehouse scanners or similar operational equipment is a strong plus CompTIA A+, Network+, Cisco, or similar certifications are helpful but not required

What you’ll do

Provide hands-on onsite support for workplace and warehouse technology, including computers, printers, scanners, peripherals, Windows, and Microsoft 365. Troubleshoot network and connectivity issues, provision devices, maintain IT inventories, follow security practices, and coordinate with remote teams or vendors when needed.

Requirements

The role prefers at least three years of hands-on IT support experience, strong Windows and Microsoft 365 troubleshooting skills, and working knowledge of networking and cabling. Candidates should be independent and resourceful; experience in MSP, warehouse, logistics, manufacturing, or field support environments is highly preferred, while relevant certifications are helpful but not required.

Listed skills

• Microsoft 365 · Preferred
• Network Troubleshooting · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows Troubleshooting
• Microsoft 365
• Desktop Support
• Laptop Support
• Printer Support
• Scanner Support
• Hardware And Software Deployment
• Network Troubleshooting
• Wi-Fi
• Switches
• Cabling
• Basic Network Administration
• Device Provisioning
• IT Asset And License Inventory
• Problem-Solving
• IT Security Best Practices

Job areas

• Technology
• Customer Service & Support
• Transportation
• Logistics