ServiceNow Lead

Key Responsibilities Partner with business users to gather, analyze, and document requirements. Translate business needs into clear technical specifications for development and configuration teams. Enhance user experience by leveraging ServiceNow out-of-the-box features and minimizing technical debt. Mentor and guide ServiceNow developers and administrators. Serve as the subject matter expert for ServiceNow capabilities. Lead and coordinate work across multiple geographies and diverse cultures to ensure seamless collaboration and delivery. Provide strategic guidance on ServiceNow module usage and integrations aligned with organizational goals. Stay current with emerging ServiceNow capabilities, including AI and predictive intelligence, and recommend adoption where beneficial. Mandatory Qualifications 10+ years of experience in a ServiceNow Lead role. Hands-on expertise across multiple ServiceNow modules (e.g., CSM, CMDB, ITSM, ITOM). Strong communication and stakeholder management skills. Proven ability to lead cross-functional teams across regions and cultural contexts. Required Certifications ServiceNow Certified System Administrator (CSA) or Certified Technical Architect (CTA). ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or CSM. Preferred Qualifications Experience with ServiceNow AI & Predictive Intelligence. Strong knowledge of ITIL processes and enterprise service management best practices. Demonstrated ability to drive innovation and continuous improvement within the ServiceNow ecosystem. What We Offer Opportunity to lead impactful ServiceNow initiatives across a global organization. Collaborative and inclusive work environment. Exposure to cutting-edge ServiceNow features and AI-driven solutions.

Lead the gathering and translation of business requirements into technical specifications for ServiceNow development. Provide strategic guidance and mentorship to developers and administrators while managing global cross-functional teams.

Requires over 10 years of experience as a ServiceNow Lead with expertise in CSM, CMDB, ITSM, and ITOM modules. Mandatory certifications include CSA or CTA, and CIS in ITSM, ITOM, or CSM.

• Opportunity to lead impactful ServiceNow initiatives • Collaborative and inclusive work environment • Exposure to cutting-edge ServiceNow features and AI-driven solutions

Identified from the job description. Confirm important requirements above.

• ServiceNow
• Requirement Gathering
• Technical Specification
• Stakeholder Management
• Cross-functional Leadership
• CSM
• CMDB
• ITSM
• ITOM
• AI & Predictive Intelligence
• ITIL
• Enterprise Service Management
• Mentoring
• Strategic Guidance
• System Administration
• Implementation Specialist

• Software
• Technology
• Consulting
• Management & Leadership
• Engineering

Minimum education

Professional degree

Minimum experience

10+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available