Technical Support Engineer

Job summary

Manage VMware vSphere environments and build, configure, and maintain Windows and Linux servers and related infrastructure services. Handle incidents, service requests, changes, and hardware troubleshooting while collaborating with teams and maintaining system documentation.

Job details

Roles & Responsibilities: Manage and support VMware vSphere environments, including virtual machines (VMs) and VM templates. Build, configure, and maintain Windows servers and related infrastructure services. Administer Active Directory services, including DHCP, DNS, and Group Policy Objects (GPOs). Perform Linux deployment, configuration, and administration activities, with Red Hat Linux experience considered an asset. Handle incidents, service requests, and change management activities through ServiceNow. Support server hardware setup, maintenance, and troubleshooting as required. Collaborate with cross-functional teams to ensure stable and secure infrastructure operations. Maintain system documentation and follow organizational processes and standards. Qualifications & Skills: Strong hands-on experience with VMware vSphere, virtual machines, and VM templates. Experience building and administering Windows Server environments. Strong knowledge of Active Directory, DHCP, DNS, and GPO management. Experience with Linux administration; familiarity with Red Hat Linux is an advantage. Working knowledge of ServiceNow, Incident Management, and Change Management processes. Understanding of server hardware installation, maintenance, and troubleshooting. Strong analytical, problem-solving, and communication skills. Ability to work effectively in a hybrid and collaborative environment.

What you’ll do

Manage VMware vSphere environments and build, configure, and maintain Windows and Linux servers and related infrastructure services. Handle incidents, service requests, changes, and hardware troubleshooting while collaborating with teams and maintaining system documentation.

Requirements

Requires hands-on experience with VMware vSphere, Windows Server, Active Directory, DHCP, DNS, and Group Policy management, along with Linux administration experience. Candidates should also have working knowledge of ServiceNow and incident and change management, server hardware support experience, and strong analytical, problem-solving, and communication skills.

Listed skills

• Active Directory · Preferred
• DHCP · Preferred
• DNS · Preferred
• Incident Management · Preferred
• Change Management · Preferred
• Problem solving · Preferred
• System Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• VMware vSphere
• Virtual Machines
• VM Templates
• Windows Server
• Active Directory
• DHCP
• DNS
• Group Policy Objects
• Linux Administration
• Red Hat Linux
• ServiceNow
• Incident Management
• Change Management
• Server Hardware Troubleshooting
• Problem-Solving
• System Documentation

Job areas

• Technology
• Customer Service & Support

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