Customer Success Manager

Job Title: Customer Success Manager Location: 100% Remote (Canada) Job Type: T4 Contract Experience: 3-6 Years Rate: CAD 55 to 62 per hour Role Summary We are hiring for a Customer Success Manager to support customer engagement, Voice of Customer initiatives, and community operations for a leading enterprise software platform. In this role, you'll work closely with Product Management, UX Research, Customer Success, and cross-functional teams to ensure customer feedback is organized, analyzed, and translated into meaningful product improvements. Key Responsibilities Manage the customer Ideas Forum by reviewing, triaging, and responding to customer feedback. Engage with customers to gather additional context and ensure feedback is actionable. Coordinate and manage Customer Council meetings, including agendas, documentation, and follow-ups. Build strong relationships with customers and encourage ongoing participation in feedback programs. Capture, analyze, and synthesize customer feedback into actionable insights for Product and UX teams. Track action items, customer requests, and program outcomes to ensure timely follow-through. Collaborate with Product Management, UX Research, Customer Success, and cross-functional teams. Use AI tools to analyze customer feedback, identify trends, and generate meaningful insights. Maintain accurate program documentation, reports, and customer feedback repositories. Support Voice of Customer initiatives by improving the visibility and impact of customer insights. Must-Have Skills 3 to 5 years of experience in community management, customer success, customer support, program management, customer feedback management, market research, user research, or another customer-facing role. Strong experience managing external customer relationships. Customer Success experience with excellent professionalism and CRM proficiency. Experience using AI tools for data synthesis and insights generation. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to collaborate effectively across cross-functional teams. Experience facilitating meetings, managing agendas, and coordinating follow-up activities. Strong project management and organizational skills. Exceptional attention to detail and ability to manage multiple priorities. Experience analyzing qualitative customer feedback and identifying trends. Strong problem-solving and critical-thinking abilities. Ability to work independently with minimal supervision. Nice-to-Have Skills: Experience managing Customer Advisory Boards, Customer Councils, beta programs, user communities, or user groups. Experience working with SaaS products, enterprise software, or technology platforms. Familiarity with product development lifecycles and product roadmap planning. Experience working closely with Product Managers, UX Researchers, Designers, Customer Success, or Product Operations teams. Familiarity with enterprise licensing, account administration, or software management platforms. Experience preparing executive-ready reports, presentations, and customer insight summaries. Interested? Interested in this opportunity? Apply now, and our recruitment team will review your profile and reach out if it aligns with client requirements.We value every application and aim to respond to those closely matching the role criteria. Even if you don't hear back this time, we encourage you to stay connected with us for future opportunities. About Techedin Techedin is a global IT staffing and technology services firm helping enterprises build high-performance tech teams. We support innovation at scale by connecting skilled professionals to leading companies and impactful projects. We prioritize transparency, responsiveness, and the right fit. Equal Opportunity Employer At Techedin, we welcome applicants of all backgrounds, communities, and experiences. Our commitment to diversity, equity, and inclusion drives us to create hiring experiences that are open, fair, and human-first.

Manage the customer Ideas Forum and Customer Council to gather and synthesize actionable feedback for product improvements. Collaborate with Product Management and UX teams to translate customer insights into meaningful software enhancements.

Requires 3 to 5 years of experience in customer-facing roles such as community management or customer success. Must be proficient in CRM tools and the use of AI for data synthesis and insight generation.

• Problem solvingPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Community Management
• Customer Success
• Program Management
• Customer Feedback Management
• Market Research
• User Research
• CRM Proficiency
• AI Tools for Data Synthesis
• Written and Verbal Communication
• Interpersonal Skills
• Meeting Facilitation
• Project Management
• Qualitative Analysis
• Problem-Solving
• Critical Thinking
• Customer Relationship Management

• Customer Service & Support
• Software
• Technology
• Management & Leadership
• Consulting

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available