Jessa Mae Tejada

Results-driven customer service and banking professional with over two years of experience in financial services and retail environments. Experienced in delivering personalized customer experiences, processing financial transactions, resolving customer concerns, and promoting banking products and services. Strong knowledge of account maintenance, payment processing, risk management, and customer relationship building. Eligible to work full-time in Canada with open flexibility for branch hours, including evenings and weekends.

• Attention to detail
• Cash handling
• Communication
• Customer service
• Data entry
• English
• Food safety
• Google Cloud
• Google Workspace
• Inventory management
• Leadership
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Occupational safety
• Organization
• Payroll
• Problem solving
• Retail operations
• Teamwork
• Time management
• Warehouse operations

1. Cashier/Stocker

   Costco Wholesale

   Jun 2024 to Present

   12905 Buffalo Run Blvd, TSUUT'INA, AB T3T 0E3

   • Deliver friendly and efficient customer service in a high-volume retail environment. • Process cash, debit, and credit transactions accurately while maintaining attention to detail and balancing cash drawer. • Assist customers with inquiries, product information, and issue resolution to create a positive customer experience. • Demonstrate strong teamwork, adaptability, and communication skills while working under pressure during peak business hours. • Maintain organized and safe work areas while supporting daily operational needs.

2. Customer Service Representative

   Metropolitan Bank & Trust Company

   Oct 2022 to Feb 2024

   Metrobank Card Corporation Head Office, Makati City, Philippines

   • Maintained security standards and minimized risk exposure by following company policies and compliance procedures. • Processed customer requests related to financial transactions, account updates, and card services accurately and efficiently. • Assisted cardholders with inquiries, complaints, and service requests while delivering excellent customer service. • Promoted banking products and services through cross-selling and customer engagement. • Updated customer information including billing addresses and contact details while ensuring data accuracy. • Coordinated with internal departments to resolve customer concerns and ensure timely request processing. • Escalated complex issues professionally and followed established service guidelines and performance standards. • Prepared reports and identified process improvements to support operational efficiency and customer satisfaction.

3. Payroll Account Associate

   Rizal Commercial Banking Corporation

   Jan 2022 to Jul 2022

   RCBC Tarlac F. Tanedo St & RCBC Hacienda Luisita San Miguel, Tarlac City, Philippines

   • Assigned to assist company’s payroll account for their employees from opening to account maintenance. • Supported the Service Associate in achieving the business center service standards by providing excellent service. • Functioned as the Relationship Associate to assigned areas. • Completed routine maintenance and repair. • Collaborated closely with team members to achieve project objectives and meet deadlines. • Maintaining active status, compliance with KYC, and ensuring payroll credits within stipulated periods to avoid conversion to regular accounts.

1. Southern Alberta Institute of Technology

   Diploma in Business Administration, Management Major

   2024 to 2026

2. Tarlac State University

   Bachelor of Science in Business Administration, Financial Management

   2015 to 2019