AI Observability Developer

Job summary

Manage customer relationships throughout onboarding, implementation, training, adoption, and retention, serving as a trusted advisor and day-to-day contact. Support observability implementation and troubleshooting, coordinate project workflows and client meetings, analyze performance trends, and maintain customer-success metrics and technical documentation.

Job details

Hello, Please review the JD below and let me know if you're interested in an updated resume. AI Observability Developer Hybrid 2 days in Montreal, QC - Canada 6-12+ Months Contract Skill Cluster : AIMS-Observability Open Source. Primary Skill : Grafana, Observability, Kubewatch Experience : 10 years This JD is best understood as a Technical Customer Success / Observability Consultant role. Key skill requirement Primary: Grafana + Observability + Kubewatch Experience: 7–10 years overall, with 3–5 years of Customer Success specifically. What the candidate should have 1. Customer Success — mandatory Customer onboarding and implementation Customer relationship management Training and adoption Retention and satisfaction Handling customer meetings Stakeholder management Customer-success metrics Strong communication and presentation 2. Observability — important Basic understanding of Metrics, Logs and Traces Application monitoring Troubleshooting application issues Application instrumentation Sending telemetry to observability platforms Understanding of observability tools 3. Technical skills Grafana Kubernetes/K8s Kubewatch Linux basics Technical troubleshooting Jira Technical documentation Job Description : Job Requirements P1 C3 TSTS Consultant shall provide capacity to the Observability Tracing Squad Product Owner. Detailed tasks include, but are not limited to the following: Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings Maintain existing customer-success metrics and data as directed Responsibilities include, but are not limited to the following Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement Work with our fleet leadership team to boost customer referrals and develop case studies Basic understanding of Observability. Basic experience of working under Linux. Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools.. C. Maintain technical documentation in our teams internal and user facing docs. Required skills and qualifications include, but are not limited to the following: Three to five years of experience in customer success Strong skills in verbal and written communications, strategic planning, and project management Analytical and process-oriented mindset Ability to work effectively across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities Preferred skills and qualifications include, but are not limited to the following: Bachelor s degree or equivalent in Computer Science or Communications

What you’ll do

Manage customer relationships throughout onboarding, implementation, training, adoption, and retention, serving as a trusted advisor and day-to-day contact. Support observability implementation and troubleshooting, coordinate project workflows and client meetings, analyze performance trends, and maintain customer-success metrics and technical documentation.

Requirements

The posting seeks 7–10 years of overall experience, including 3–5 years in customer success, with strong communication, planning, project management, analytical, and stakeholder-management abilities. Candidates should have basic observability and Linux knowledge, and experience with Grafana, Kubernetes, Kubewatch, technical troubleshooting, and application instrumentation; a bachelor's degree or equivalent in Computer Science or Communications is preferred.

Listed skills

• Stakeholder Management · Preferred
• Kubernetes · Preferred
• Linux · Preferred
• Technical Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Grafana
• Observability
• Kubewatch
• Customer Success
• Customer Onboarding
• Customer Relationship Management
• Training And Adoption
• Retention And Satisfaction
• Stakeholder Management
• Metrics, Logs, And Traces
• Application Monitoring
• Application Instrumentation
• Kubernetes
• Linux
• Technical Troubleshooting
• Technical Documentation

Job areas

• Technology
• Customer Service & Support
• Consulting
• Software
• Management & Leadership

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