Quality Assurance Tester

Job Title: French Software Functional Tester - Contact Center Applications Desired experience: 4 to 6 yrs Location: Toronto , ON Canada Full Time Key Responsibilities • Perform functional, regression, and end-to-end testing for contact center applications (IVR, CTI, CRM integrations, chat, email, and voice). • Validate user interfaces, workflows, and customer journeys in French and English to ensure seamless bilingual experience. • Review requirements, create detailed test cases, and execute them across multiple platforms. • Identify, log, and track defects using standard defect management tools (e.g., JIRA, ALM, Azure DevOps). • Collaborate with business analysts, developers, and QA teams to ensure alignment with functional requirements. • Participate in UAT support with business users, especially for French-speaking markets. • Ensure compliance with accessibility, usability, and language localization standards. • Provide clear and detailed testing documentation and test evidence. Required Skills & Qualifications • Fluent in French and English (written and spoken). • 3+ years of experience in functional testing of enterprise or contact center applications. • Experience testing IVR, telephony, CRM, or customer service platforms is strongly preferred. • Strong knowledge of QA methodologies, test planning, and defect management. • Hands-on experience with tools such as JIRA, ALM, TestRail, or Azure DevOps. • Ability to work in a fast-paced, agile environment with cross-functional teams. • Excellent problem-solving, communication, and documentation skills. Nice to Have • Experience with automation frameworks (Selenium, Cyara, etc.). • Knowledge of banking or financial services domain (if applicable to your client/project). • Exposure to performance testing or voice application testing tools.

Perform functional, regression, and end-to-end testing for bilingual contact center applications including IVR and CRM integrations. Collaborate with cross-functional teams to identify defects and ensure compliance with accessibility and localization standards.

Requires 3 to 6 years of experience in functional testing of enterprise or contact center applications with fluency in both French and English. Proficiency with QA tools like JIRA, ALM, or Azure DevOps is essential.

Identified from the job description. Confirm important requirements above.

• Functional Testing
• Regression Testing
• End-to-End Testing
• IVR Testing
• CTI
• CRM Integration
• French Fluency
• English Fluency
• JIRA
• ALM
• Azure DevOps
• Test Planning
• Defect Management
• UAT Support
• Localization Testing
• Agile Methodology

• Software
• Technology
• Consulting
• Customer Service & Support

Minimum experience

5+ years

Apply by

Aug 27, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available