Communications Specialist

Job summary

Draft, edit, and distribute timely outage notifications, client messages, and speaking points, while maintaining distribution lists and approved communication templates. Coordinate incident-related client outreach and translations, publish updates across communication channels, and capture lessons learned to improve processes.

Job details

TekStaff's Client has a current vacancy for " Communications Specialist” Job Description This is an approximate 6 month contract Remote. Working hours: Shift based (Mon-Fri, 6am -2pm) + occasional later shifts (11am to 7pm). Role Responsibilities: · Draft, edit and distribute outage notifications, speaking points and client messages that are timely, accurate and consistent. · Send communications through incident notification platforms and keep distribution lists current. · Maintain the library of templates and pre-approved messages for common outage scenarios. · Coordinate with internal teams on client outreach and support sales calls during critical incidents (scheduling, notes and recordings). · Coordinate translation of content (e.g., French) and post updates across channels such as email, intranet, client portals and IVR messages. · Capture lessons learned after incidents and suggest improvements to templates and processes. Must Have Skills: · 0-2 years of relevant experience and a post-secondary degree in communications, marketing, journalism or a related field. · Strong writing, editing and proofreading skills, with the ability to turn technical information into clear, concise messages. · Interest in payments and commercial banking; knowledge of financial services an asset. · Calm under pressure and able to adapt as situations change. · Highly organized and detail-oriented; able to manage multiple priorities and meet tight deadlines. · Collaborative, with strong interpersonal skills and an eagerness to learn. · Proficient in MS Office (Outlook, Word, Excel, Teams, PowerPoint); experience with SharePoint and Confluence an asset. Interviews: 1st Interview – 45 minutes with HMs Barbara and Wendi 2nd Interview – 45 minute technical interview TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

What you’ll do

Draft, edit, and distribute timely outage notifications, client messages, and speaking points, while maintaining distribution lists and approved communication templates. Coordinate incident-related client outreach and translations, publish updates across communication channels, and capture lessons learned to improve processes.

Requirements

Requires 0–2 years of relevant experience and a post-secondary degree in communications, marketing, journalism, or a related field. Candidates should have strong writing and editing skills, be organized and calm under pressure, and be proficient in Microsoft Office; financial services knowledge, SharePoint, and Confluence are assets.

Listed skills

• Attention to detail · Preferred
• Organization · Preferred
• adaptability · Preferred
• Microsoft Office · Preferred
• SharePoint · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Writing
• Editing
• Proofreading
• Technical Communication
• Incident Communications
• Outage Notifications
• Message Distribution
• Template Management
• Client Outreach
• Translation Coordination
• Stakeholder Coordination
• Attention to Detail
• Organization
• Adaptability
• Microsoft Office
• SharePoint

Job areas

• Marketing
• Creative & Media
• Customer Service & Support
• Finance & Accounting
• Technology

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