Operations Officer

Job summary

Manage daily work volumes and meet service timelines while maintaining accuracy and quality. Follow policies, procedures, and risk controls, escalate issues appropriately, and communicate with internal partners, external solicitors, and team members.

Job details

SUMMARY OF THE ROLE: Typical Day-to-Day Responsibilities Managing daily volumes and meeting service timelines Strong attention to detail and quality control Sound judgment and appropriate escalation of issues Adherence to policies, procedures, and risk controls Clear communication with several partners and team members. Attendance and reliability How much time is being spent in meetings 15-30 minutes average. Who are they interacting with (internal/external) - Yes, with internal partners and external solicitors Will the contractor have access to any customer data? YES!!! MUST-HAVE Hard Skills: 1.) Data entry experience, 2.) basic computer skills, 3.) Basic MS office skills SOFT SKILLS: 1.) Attention to detail NICE-TO-HAVE 1.) Banking experience 2.) Credit experience 3.) Bilingual experience

What you’ll do

Manage daily work volumes and meet service timelines while maintaining accuracy and quality. Follow policies, procedures, and risk controls, escalate issues appropriately, and communicate with internal partners, external solicitors, and team members.

Requirements

Must have data entry experience, basic computer skills, basic Microsoft Office skills, and attention to detail. Banking, credit, and bilingual experience are nice to have.

Listed skills

• Reliability · Preferred
• Attention to detail · Preferred
• Quality Control · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• basic computer skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data Entry
• Basic Computer Skills
• Microsoft Office
• Attention to Detail
• Quality Control
• Judgment
• Issue Escalation
• Policy Adherence
• Risk Controls
• Communication
• Reliability

Job areas

• Finance & Accounting
• Administrative

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