Research Analyst

Job summary

Develop client experience strategies and insights by aggregating and analyzing data, conducting research, and collaborating with Canadian Banking and cross-functional partners. Prepare and validate monthly client experience reports, monitor market and competitor activity, and support change management and continuous improvement initiatives.

Job details

TekStaff's Client has a current vacancy for a "Research Analyst" Job Description Key Accountabilities: Supports the Client Experience Management Office in developing data-driven strategies to enhance client experience. Aggregate data from across Canadian Banking working with Canadian Analytics and Global Brand and Customer Insights to develop a portfolio of client experience insights and analytics Partner with cross functional partners to define business needs, shape the appropriate research approach, and provide insights that inform decision-making Collaborate with Global Brand and Customer Insights to design end-to-end research projects Supports change management initiatives as new operational processes and strategies are introduced Supports the development of monthly CX reports for Canadian Banking leadership, including bespoke analysis on client behaviours and pain points. Investigates discrepancies, reconciles source data, and monitors reporting suite to ensure reasonability Monitor and leverage market and competitor analysis to inform strategic decisions and maintain a competitive edge. Collaborate with cross-functional teams to align analytics strategies with business objectives and facilitate data-driven insights. Promote continuous improvement, encouraging innovation, best practice sharing, and lessons learned to drive organizational excellence and create value. Champion a culture of client obsession embedding and facilitating client experience excellence and alignment within the Canadian Bank. Must have skills: 8+ years of relevant experience Market research, or insights roles Passion for client-first thinking and client centric design Self-starter with strong quantitative judgment and analytical skills High level of proficiency managing large data sets Advanced Excel (Pivot Tables, Nested Formulas, Charting) and PowerPoint Experience with statistical analysis tools (i.e. SPSS, Q) Proven ability to interpret data, spot patterns, anomalies, and opportunities Previous experience presenting to senior executives and creating supporting materials Nice to have: • Able to manage multiple stakeholders and form cross-functional partnerships • Able to manage multiple time-sensitive projects simultaneously TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

What you’ll do

Develop client experience strategies and insights by aggregating and analyzing data, conducting research, and collaborating with Canadian Banking and cross-functional partners. Prepare and validate monthly client experience reports, monitor market and competitor activity, and support change management and continuous improvement initiatives.

Requirements

Requires 8+ years of relevant experience in market research or insights, strong quantitative judgment, analytical skills, and proficiency managing large datasets. Candidates should have advanced Excel and PowerPoint skills, experience with statistical analysis tools such as SPSS or Q, and a track record of interpreting data and presenting findings to senior executives.

Listed skills

• Data analysis · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Market Research
• Client Experience Insights
• Quantitative Analysis
• Data Analysis
• Large Dataset Management
• Advanced Excel
• Pivot Tables
• Nested Formulas
• Charting
• PowerPoint
• SPSS
• Q
• Statistical Analysis
• Data Interpretation
• Executive Presentations
• Stakeholder Management

Job areas

• Data & Analytics
• Science & Research
• Finance & Accounting
• Marketing
• Management & Leadership

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