Service Now Systems Administrator

Job summary

Design and implement IT Service Management solutions, ensuring they support incident, problem, change, and service request processes while meeting risk, cost, governance, compliance, and business objectives. Lead or contribute to solution architecture and reviews, troubleshoot issues and drive resolutions, coordinate with clients and project teams, and support deployments and service availability.

Job details

TekStaff's Client has a current vacancy for a Service Now - Systems Administrator Job Description SUMMARY OF DAY TO DAY RESPONSIBILITIES: IT Service Management – Design and implement solutions following established IT Service Management policies and standards. Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives. Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas. Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates. Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements. Lead/contribute in architecture, design & code reviews of IT Service Management solutions. Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts. Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability. Code deployment in 15 instances of ServiceNow MUST HAVE: 1.) Systems administrator experience with service now – 5+ years 2.) CSA certification 3.) Strong communication skills NICE TO HAVE 1.) Development experience 2.) Banking experience 3.) ITIL 4 TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

What you’ll do

Design and implement IT Service Management solutions, ensuring they support incident, problem, change, and service request processes while meeting risk, cost, governance, compliance, and business objectives. Lead or contribute to solution architecture and reviews, troubleshoot issues and drive resolutions, coordinate with clients and project teams, and support deployments and service availability.

Requirements

Requires at least five years of ServiceNow systems administration experience, a CSA certification, and strong communication skills. Development experience, banking experience, and ITIL are preferred.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• systems administration · Preferred
• Communication · Preferred
• Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ServiceNow Administration
• IT Service Management
• Systems Administration
• System Integration
• Application Development
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Solution Architecture
• Technical Troubleshooting
• Root Cause Analysis
• Code Deployment
• Communication
• CSA Certification
• ITIL

Job areas

• Technology
• Software
• Customer Service & Support
• Finance & Accounting

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