Administrative Associate

Job summary

The Administrative Associate will perform various administrative duties, including managing appointments, processing client billing, and maintaining clinic reception operations. They will also provide exceptional customer service to patients and collaborate with the team to ensure smooth daily clinic functions.

Job details

Description Location: 600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2 (100% on-site) Employment Status: Permanent, Full-Time (37.5 hours/week) Schedule: Monday to Friday (must be available to work a schedule that may vary between 6:30 a.m. and 7:00 p.m., depending on operational needs). *Please note that there will be approximately two evening shifts per month; therefore, the schedule will be primarily daytime. Join Our Team Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative Associate, you will perform a variety of administrative duties, provide outstanding customer service to executive patients, and collaborate with the team to achieve departmental objectives. Why Join TELUS Health? Employer-matched pension plan available from day one Group benefits plan available from day one 3 weeks of vacation and 3 wellness days per year (paid time off) TELUS share purchase plan Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, athletic apparel, spa days, and more Up to $5,000 per year for mental health support 40% discount on TELUS and Koodo mobile plans And much more What You'll Do Welcome clients in a professional and courteous manner Answer internal phone calls Process client billing Balance and close the cash register at the end of the day Manage appointments (confirmations, rescheduling, cancellations) Collaborate with the Coordinator to ensure smooth daily operations Respond to client inquiries and help minimize wait times Open and/or close the clinic reception area Manage incoming patient emails Participate in month-end reconciliation activities Maintain the appearance, cleanliness, and inventory of the service area Provide administrative support and coverage as needed Perform any other related duties as assigned Qualifications What You Bring High school diploma completed Minimum of 1 year of customer service experience Bilingualism (French and English), both spoken and written Basic knowledge of MS Office (Outlook, Excel, Word) Excellent attention to detail and strong organizational skills Knowledge of medical terminology (asset) Professionalism, courtesy, and discretion Ability to work efficiently while maintaining confidentiality Punctuality and reliability Strong stress management and prioritization skills Ability to manage multiple tasks simultaneously Professional and polished appearance Advanced English proficiency is required, as this role involves regular interaction in English with external parties (e.g., clients, suppliers, or external partners), internal stakeholders (e.g., colleagues and team members), and the use of English-language computer systems and tools in a position with national scope.

What you’ll do

The Administrative Associate will perform various administrative duties, including managing appointments, processing client billing, and maintaining clinic reception operations. They will also provide exceptional customer service to patients and collaborate with the team to ensure smooth daily clinic functions.

Requirements

Candidates must have a completed high school diploma and at least one year of customer service experience. Proficiency in both French and English, along with basic MS Office skills, is required for this role.

Benefits

• Employer-matched pension plan
• Group benefits plan
• 3 weeks of vacation
• 3 wellness days
• TELUS share purchase plan
• Wellness spending account
• Mental health support
• 40% discount on TELUS and Koodo mobile plans

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• MS-Office · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Attention to detail · Preferred
• Prioritization · Preferred
• Billing · Preferred
• Cash handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Bilingualism
• MS Office
• Outlook
• Excel
• Word
• Attention to detail
• Organizational skills
• Medical terminology
• Confidentiality
• Stress management
• Prioritization
• Billing
• Cash handling
• Appointment management
• Operations
• English Language
• Reliability
• Microsoft Excel
• Detail Oriented
• Microsoft Outlook
• Organizational Skills
• Professionalism
• Customer Service
• Administrative Support
• Administrative Functions
• Time Off Management
• Cleanliness
• Mental Health
• Productivity Improvement
• Reconciliation
• Telephone Skills
• Punctuality
• Bilingual (French/English)
• Stress Management
• Cash Register
• Medical Terminology

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Administrative Associate
• Unclassified Specialized Occupation

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