Administrative Associate (temporary - 6 months)

Job summary

The Administrative Associate will manage the reception desk, greet clients, and facilitate communication between internal departments and medical professionals. They are responsible for preparing patient files and ensuring all documentation is accurately scanned into the Electronic Medical Record system.

Job details

Description Location: 600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2Status: Temporary (6 months), full-time (37.5 hours/week)Schedule: Monday to Friday, 7:00 a.m. to 5:00 p.m. Create Exceptional Client Experiences Join Our Team Our team is made up of dynamic professionals who are committed to delivering efficient, seamless, and highly confidential service. Are you comfortable navigating a constantly changing environment? Are you organized, methodical, and able to manage multiple tasks at once? If so, read on! Here’s the Impact You’ll Make and What We’ll Accomplish Together Our medical office is at the heart of our transactions and our patient/client relationships. You will regularly interact with our clients using a variety of approaches and tools available to you. You will provide clients with information regarding the status of their appointments, documents or information they need to provide, our business processes, and more. You will liaise with our service providers to ensure that medical results are received in order to finalize files within the required deadlines. You will also work closely with and communicate with internal and external colleagues, as well as physicians, to ensure the completion of our medical files. Here’s How Welcome clients professionally and courteously at the reception desk Answer incoming internal calls Provide candidates with various forms to complete prior to meeting with healthcare professionals and ensure that all forms are properly completed before authorizing their departure Work closely with the coordinator to ensure smooth operations and adherence to appointment schedules Communicate and collaborate with various internal departments to optimize processes and service delivery Prepare patient files according to established protocols and based on appointments scheduled with physicians and nurses Scan patient files into our Electronic Medical Record (EMR) system Qualifications You Have High school diploma 1 to 2 years of experience in a similar position or in an office environment Bilingual proficiency in French and English, both spoken and written Good knowledge of Microsoft Office (Outlook, Excel, Word) and strong computer skills Detail-oriented, thorough, methodical, and attentive to detail Strong organizational skills and ability to work independently A strong commitment to excellence in customer service Demonstrated ability to work effectively as part of a team Assets Training in secretarial studies or medical administration Experience in a medical environment Intermediate English proficiency is required, as you will regularly be required to interact in English with external parties (e.g., clients, service providers, or external partners); communicate in English with internal parties (e.g., colleagues or stakeholders); and work in an English-language computer environment as part of the duties associated with this position, which has a national scope.

What you’ll do

The Administrative Associate will manage the reception desk, greet clients, and facilitate communication between internal departments and medical professionals. They are responsible for preparing patient files and ensuring all documentation is accurately scanned into the Electronic Medical Record system.

Requirements

Candidates must have a high school diploma and 1 to 2 years of experience in an office or similar environment. Proficiency in both French and English, along with strong computer skills in Microsoft Office, is required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Support
• Data Entry
• Microsoft Office
• Outlook
• Excel
• Word
• Electronic Medical Record
• Communication
• Organizational Skills
• Time Management
• Attention To Detail
• Medical Administration
• Bilingualism
• Patient Preparation
• Bilingual (French/English)
• Multilingualism
• Business Process
• Computer Literacy
• English Language
• Microsoft Outlook
• Operations
• Detail Oriented

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Administrative Associate
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive