Full Time Product Care Specialist (Mobile Klinik) | Sevenoaks Shopping Centre

Job summary

Provide best-in-class service to customers by creating technology solutions and improving their lives. Engage with customers in-store, by phone, and via messaging to provide repair and replacement estimates.

Job details

Description What does it mean to join Mobile Klinik powered by TELUS? Our goal is to provide Canadians with an excellent experience We are passionate about people - our customers, our communities, and our team We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small What’s in it for you? Uncapped commission so your earning potential is limitless (monthly payout) Discounts on the coolest & newest wireless technology here at TELUS Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health support Maternity and parental leave top‑ups, fertility treatment coverage, and genderaffirmation coverageWe provide paid training to ensure your success And so much more Responsibilities Be part of a high performing team where your contributions are measured and recognized Create solutions for our customers by using the power of technology to improve their lives Work in a fast paced environment, where every day is different Engage with prospective and current customers in store, by phone and messaging Provide repair and replacement estimates for the customer Working hours and locations Opportunity to work with all of our brands Work a flexible schedule, which includes evenings and weekends Hours vary by location and time of year Shift coverage at nearby locations What you can expect after you apply Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed Total Earnings Range: $18.25 to $57.70 per hour Note that the actual Total Earnings Range includes the Base Rate plus any additional earned from our uncapped compensation programs this year.

What you’ll do

Provide best-in-class service to customers by creating technology solutions and improving their lives. Engage with customers in-store, by phone, and via messaging to provide repair and replacement estimates.

Requirements

Candidates must be able to work in a fast-paced environment and maintain a flexible schedule including evenings and weekends. The role requires a high-performing individual capable of contributing to team goals and providing excellent customer experiences.

Benefits

• Uncapped commission
• Wireless technology discounts
• Team member-led resource groups
• Medical insurance
• Vision insurance
• Dental insurance
• Massage therapy
• Mental health support
• Maternity leave top-up
• Parental leave top-up
• Fertility treatment coverage
• Gender-affirmation coverage
• Paid training

Listed skills

• Customer service · Preferred
• Technical Support · Preferred
• Sales · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Technical support
• Repair estimation
• Sales
• Communication
• Problem solving
• Retail operations
• Wireless technology
• Retail Operations
• Technology Solutions
• Technical Support
• Mental Health
• Customer Service
• Customer Engagement
• Discounts And Allowances
• Assisted Reproductive Technology
• Problem Solving
• Retail Sales

Job areas

• Retail
• Customer Service & Support
• Sales
• Technology
• Mobile Specialist
• Retail Sales Consultant
• Shop Sales Assistants
• Retail Salespersons

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