Medical Office Assistant

Job summary

The Medical Office Assistant will handle administrative tasks, including managing physician requests and patient communications. They will also coordinate follow-up appointments and track medical test results while providing high-quality customer service.

Job details

Description Location: 600 De Maisonneuve Boulevard West, Montreal H3A 3J2 (100% on-site)Status: Permanent, full-time (37.5 hours/week)Schedule: Monday to Friday, 7:30 AM to 5:00 PM (according to operational needs) Be part of an innovative team using cutting-edge technology! Join our team The clinic team members are dynamic, passionate, and always ready to offer the best client experience. They truly enjoy interacting with patients. Here’s the impact you’ll have and what we’ll achieve together : The Medical Office Assistant will be responsible for performing various administrative tasks, delivering exceptional customer service to high-profile executive patients, and working collaboratively with the team to meet department goals. Your responsibilities will include: Handling requests from assigned physicians Answering patient phone calls Sorting messages for doctors or nurses Contacting external medical clinics to schedule follow-up appointments for patients Occasionally following up on missing test results Performing other related administrative tasks Qualifications You have: High school diploma completed Minimum one year of customer service experience required Spoken and written bilingualism (English and French) is essential Basic knowledge of MS Office (Outlook, Excel, Word) Attention to detail and accuracy Knowledge of medical terminology (an asset) Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

What you’ll do

The Medical Office Assistant will handle administrative tasks, including managing physician requests and patient communications. They will also coordinate follow-up appointments and track medical test results while providing high-quality customer service.

Requirements

Candidates must have a completed high school diploma and at least one year of customer service experience. Proficiency in English and French is essential, along with basic knowledge of MS Office software.

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative tasks
• Medical terminology
• Scheduling
• Communication
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Attention to detail
• Bilingualism
• Bilingual (French/English)
• Administrative Functions
• Customer Service
• English Language
• Innovation
• Medical Office Procedures
• Medical Terminology
• Sorting
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

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