Medical Office Assistant-TH

Job summary

Manage high-volume incoming calls and coordinate appointment scheduling while maintaining accurate patient records. Facilitate front-desk operations, process referrals, and provide professional support to ensure efficient clinic workflow.

Job details

Description Location: Suite 505 - 750 West Broadway, Vancouver BC Canada V5Z 1H4 (Please note that this is an in-person clinic position. Remote work is not available for this role.) Status: Full time (40 hours per week) Schedule: Monday to Friday, Clinic Hours 7:30 AM to 5:30 PM. Candidates must also be available for occasional Saturday shifts as required. Our team and what we’ll accomplish together Xray 505 (acquired by TELUS Health) is a medical imaging facility offering a comprehensive range of diagnostic services. As an accredited clinic, we specialize in personalized breast health care for women, providing advanced imaging technologies including diagnostic and screening mammography, tomosynthesis, breast ultrasound, and interventional procedures. Our services extend to general ultrasound examinations and X-Ray, ensuring a wide spectrum of medical imaging needs are met under one roof. Operating in a fast-paced, multifaceted environment, Xray 505 prides itself on delivering efficient and high-quality care. Our busy medical imaging office offers a unique work setting that combines cutting-edge technology with a commitment to exceptional patient service. As part of the TELUS Health family, we continue to uphold our reputation for excellence in medical imaging while benefiting from the resources and innovation of a leading healthcare technology company. What you’ll do Manage high-volume incoming calls efficiently, ensuring prompt and professional customer service Coordinate and optimize appointment scheduling, balancing patient needs with provider availability Deliver comprehensive information about services, demonstrating in-depth knowledge of the organization's offerings Maintain and update patient records with meticulous attention to detail, ensuring data accuracy and confidentiality Implement and maintain efficient front-desk procedures, including patient reception and greeting, to enhance overall patient experience and operational effectiveness Process and track referrals, liaising effectively between patients, providers, and external healthcare facilities Handle communication flow by taking detailed messages and ensuring timely delivery to appropriate staff members Execute a wide range of administrative tasks, including document preparation, filing, and data entry, to support smooth office operations Maintain strict patient confidentiality and demonstrate professional discretion when handling sensitive medical records and patient information in accordance with privacy policies and regulations Qualifications What you bring 2-3 years of experience working in a clinic setting Outstanding communication skills with a professional demeanor Dynamic and enthusiastic personality that energizes team environments Proven ability to be a motivated team player who drives results Expert at multi-tasking with strong prioritization and coordination abilities Demonstrates grace under pressure and maintains composure in fast-paced situations Diplomatic approach to handling challenging scenarios with confidence Track record of delivering exceptional customer/patient service experiences Strong interpersonal skills with a client-focused mindset Experience with Accuro (not required but nice to have)

What you’ll do

Manage high-volume incoming calls and coordinate appointment scheduling while maintaining accurate patient records. Facilitate front-desk operations, process referrals, and provide professional support to ensure efficient clinic workflow.

Requirements

Requires 2-3 years of experience in a clinic setting and strong communication skills. Proficiency in multi-tasking and maintaining patient confidentiality is essential for this fast-paced environment.

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Appointment Scheduling · Preferred
• interpersonal skills · Preferred
• Multi-Tasking · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical office administration
• Appointment scheduling
• Customer service
• Data entry
• Patient records management
• Communication skills
• Multi-tasking
• Prioritization
• Interpersonal skills
• Accuro
• Referral processing
• Professional demeanor
• Confidentiality
• Front-desk operations
• Composure
• Professionalism
• Diplomacy
• Administrative Functions
• Breast Sonography
• Medical Records
• Customer Service
• Communication
• Data Entry
• Medical Ultrasonography
• Document Preparations
• Innovation
• Interpersonal Communications
• Mammography
• Multitasking
• Operations
• Medical Privacy
• X-Rays
• Coordinating
• Advanced Imaging Technology
• Setting Appointments
• Filing
• Balancing (Ledger/Billing)
• Calmness Under Pressure
• Enthusiasm
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other