Technical Advisor

About Tenom Tenom Technologies (www.tenom.ca [https://www.tenom.ca]) is a national IT managed services provider delivering cost-efficient, high-quality technology solutions to clients across Canada. We're in an exciting growth phase — scaling our operations, maturing our processes, and expanding our reach, all while staying focused on the long-term value we bring to our clients. Our success is built on strong, trusted client relationships, deep technical expertise, and a genuine commitment to first-class client care. As we grow, we're looking for people who share that same commitment and want to help shape what comes next. Why This Role Exists Tenom's value to clients depends on the quality of what we recommend — and that starts with a strong technical foundation. Our vCIOs and Customer Success Managers are relationship-driven and strategically focused, but they need a dedicated technical partner who can run discoveries, scope work accurately, and ensure client environments actually meet the Tenom standard across infrastructure, security, and policies. The Technical Advisor role exists to close that gap — grounding our recommendations in technical reality, making complex environments legible to both the team and the client, and keeping clients ahead of what's coming. This role is based out of our Ottawa or Toronto office in a hybrid work environment working 3 days in office. Who We Need - Key Responsibilities Discovery & Technical Assessment * Complete ITSF (IT Success Formula) discoveries to build a comprehensive picture of each client's environment — infrastructure, applications, security, and alignment to business objectives * Identify gaps, risks, and opportunities against the Tenom standard * Join scoping calls to vet potential work, define the outcome being delivered, and clarify what a project actually requires Client Environment Maintenance * Own the ongoing health and documentation of client-managed assets, keeping endpoints, network devices, and infrastructure patched, configured, and accounted for * Measure and ensure the client environment meets the Tenom standards through evaluation and implementation of patches, configurations, policies, etc... * Conduct root cause analysis on recurring tickets to surface underlying issues before they compound * Identify trends across the client base and partner with the Service Delivery Manager to implement preventive measures and improve service delivery Roadmap & Investment Input * Translate the technical picture into roadmap recommendations the CSM and vCIO can stand behind — covering feasibility, sequencing, and alignment to the Tenom operating model * Collaborate with vCIOs on IT strategy and provide input on budgeting and investment prioritization * Help clients understand the real financial impact of their technology decisions Standards & Continuous Improvement * Proactively identify where clients are falling behind and develop strategies to close the gap * Stay current on industry standards, emerging technologies, and compliance requirements to keep clients ahead of what's coming * You'll be measured by whether client environments meet the Tenom standard technology posture What You Need * Post-Secondary Education including a Bachelor's degree in a relevant field; additional technical certifications or advanced degrees are a plus. * Proven experience (3+ years) in a technology consulting or advisory role, preferably within the IT services industry. * Strong knowledge of IT infrastructure, systems, security, and emerging technologies. * Excellent communication and interpersonal skills, with the ability to build rapport and effectively collaborate with clients. * Demonstrated ability to analyze complex technology environments, conduct root cause analysis, and provide strategic recommendations. * Strong customer service skills * Strong organizational and problem-solving skills, with attention to detail. * Familiarity with budgeting and resource planning for IT initiatives. * Ability to stay up to date with industry trends, regulations, and best practices. * ITIL or relevant certifications are advantageous. * Experience working with Microsoft 365, Intune/Endpoint Management, etc. * Experience designing a scalable Azure Environment. * A valid driver's license is required for any required on site client visits. Core Values Alignment You embody: * We Do What We Say – Follow through and close loops * We Own the Outcome – No excuses; solve root problems * We Stay Curious – Continuously improve and learn What We Offer * Competitive Base Salary ($55,000 - $65,000) * Comprehensive health and benefits * Hybrid work flexibility (minimum 3 days per week in office)

The Technical Advisor will conduct technical discoveries, scope projects, and ensure client environments meet established infrastructure and security standards. They will also collaborate with vCIOs to translate technical findings into strategic roadmaps and preventive maintenance plans.

Candidates must have a bachelor's degree and at least 3 years of experience in a technology consulting or advisory role. Proficiency in IT infrastructure, Microsoft 365, and Azure environment design is required, along with strong analytical and communication skills.

• Competitive Base Salary • Comprehensive Health And Benefits

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• IT Infrastructure
• Technical Assessment
• Root Cause Analysis
• Microsoft 365
• Intune
• Endpoint Management
• Azure Environment Design
• IT Strategy
• Budgeting
• Resource Planning
• Customer Service
• Problem Solving
• Communication
• ITIL
• Security
• Project Scoping
• Rapport Building
• Customer Success Management
• Industry Standards
• Business Objectives
• Curiosity
• Follow Through
• Technology Solutions
• Emerging Technologies
• Valid Driver's License
• Infrastructure Security
• Microsoft Azure
• Information Technology Consulting
• Continuous Improvement Process
• Scalability
• ITIL 4
• Interpersonal Communications
• IT Service Management
• Managed Services
• Operations
• Service Delivery Improvement
• Microsoft Intune (Mobile Device Management Software)
• Prioritization
• Detail Oriented

• Technology
• Consulting
• Customer Service & Support
• Management & Leadership
• Technical Advisor
• IT Director
• Information and Communications Technology Service Managers
• Computer and Information Systems Managers

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week