Wellness Associate - Full Time

Job summary

Act as a brand ambassador by providing knowledgeable customer assistance and guidance on cannabis products. Manage retail operations including POS transactions, inventory organization, and maintaining store cleanliness and compliance.

Job details

TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada. TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla. Cookies is part of the Terrascend family. A company culture and mission deeply rooted in the plant, our people, and our communities, we strive for the highest standards in social responsibility and ethical business practices. The company's world-class cultivation partners produce indoor cannabis that is grown in small batches with a focus on premium quality. Wellness Associates will act as ambassadors of the company brand in a retail setting. The ideal candidate should be dependable, organized, motivated and passionate about their work. Working knowledge of cannabis products as well as current regulations is essential as this role will be given the task selling cannabis-based products under the direct supervision of the Store Manager. This role also requires a holistic understanding of the use and dosing effects of the products. \n Why TerrAscend? Join a growing, fast-paced organization where your work makes an impact. At TerrAscend, you'll have opportunities to grow your career, collaborate with talented teams, and help shape what's next as our business continues to evolve. RESPONSIBILITIES: * Welcome customers by greeting them and offering helpful, friendly, and knowledgeable assistance * Represent the brand in a positive and compliant manner while providing excellent customer service * Excellent interpersonal skills are crucial, must maintain a clean and professional appearance * Work with Store Manager and Assistant Manager to maintain and organize inventory, validate that all UPC codes and menus reflect the correct product information and pricing * Stay current on product and cannabis-related information and communicate this to the customers * Enter customer and order information into the POS system, process payment, and finalize orders * Responsible for inventory and cash reconciliation procedures * Maintain compliance with all company policies and procedures as well as local regulations * Answer questions and provide guidance on cannabis products and local restrictions * Keep all areas of the store clean and clutter-free throughout the day * All other duties as assigned QUALIFICATIONS: * Must be 19 years or older and be able to pass a background check * Must have passed CannSell certification and can provide a copy of the certificate * Proven prior professional experience of cannabis products an asset * 2+ years of administrative customer relations/customer service and retail experience * Requires excellent customer service and interpersonal skills * Ability to communicate professionally in person, over the telephone, through email, and other electronic means in order to effectively explain all variations of cannabis products to guests * Excellent computer skills working within a POS system as well as a cash register and payment processing systems * Basic math skills with the ability to handle cash transactions * Must maintain a clean and professional appearance while in our customer-based environment or representing our brand * Ability to stand for long periods, bend, reach and move about the store with the ability to lift and carry up to 20lbs \n $20 - $20 an hour \n Full Time Hourly: Hourly rate based on experience and successful interview; Flexible schedule and great growth opportunity. Cookies Cannabis (part of the TerrAscend group of family companies) is an inclusive equal opportunity employer. As such, we provide workplace accommodations when requested. We will make available accommodations or particular adaptive measures during the recruitment process. WHAT WE OFFER * Health & Wellness — Comprehensive medical, dental, and vision coverage for eligible team members. * Plan for Your Future — 401(k) savings opportunities to help support your financial goals. * Time to Recharge — Paid time off and company holidays for eligible team members. * Grow Your Career — Learning, development, and opportunities to build your career across a growing organization. * Employee Perks — Team member discounts and additional programs designed to recognize and support our people. * Support When You Need It — Resources and programs focused on your overall well-being. Benefits and eligibility may vary based on employment status, location, and other applicable factors. Background Check Requirement As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. Working Conditions This position may require the ability to perform essential functions that include, but are not limited to, standing, walking, bending, reaching, and lifting. Team members may need to lift and move items, e.g., product packages, display cases, cash registers, or inventory boxes, weighing up to 50 pounds, with or without reasonable accommodation. The role may also require visual abilities to accurately handle transactions, verify product information, and maintain inventory, as well as manual dexterity for handling cash, operating point-of-sale systems, and organizing products. Employees may be required to remain on their feet for extended periods and perform repetitive hand or arm movements with or without reasonable accommodation. EEO Statement TerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state or local laws. Disclaimer This job description is not an employment agreement or contract. The Company has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position. TerrAscend participates in E-Verify. Please review the E-Verify Participation Notice and Right to Work Notice, available in English and Spanish. E-Verify Participation Notice: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] Right to Work Notice: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf [https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf] Statement on External Recruiting Agencies TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.

What you’ll do

Act as a brand ambassador by providing knowledgeable customer assistance and guidance on cannabis products. Manage retail operations including POS transactions, inventory organization, and maintaining store cleanliness and compliance.

Requirements

Must be 19+ years old with a valid CannSell certification and at least 2 years of retail or customer service experience. Requires the ability to pass a background check and perform physical tasks such as standing for long periods and lifting up to 20lbs.

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Prescription Plans • Mental Health Support • Confidential Counseling • Life Coaching • Nutrition Coaching • Husk Fitness Discounts • Flexible Paid Time Off • Employee Assistance Program • Paid Parental Leave • 401(k) With Company Match • Pet Insurance • Employee Discounts • Recognition Program • Disability Insurance • Life Insurance

Listed skills

• Customer service · Preferred
• Compliance · Preferred
• Cash handling · Preferred
• Inventory management · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cannabis Product Knowledge
• POS Systems
• Cash Handling
• Inventory Management
• Interpersonal Communication
• Compliance
• Retail Sales
• Basic Math
• Administrative Skills

Job areas

• Retail
• Customer Service & Support
• Sales
• Healthcare
• Agriculture