Manager, Telecommunication and Collaboration Services in Technology Services
Accountable for the strategic delivery and daily reliability of enterprise telephony, contact centers, and collaboration services. Leads modernization efforts while ensuring uninterrupted service for mission-critical operations like Council sessions and elections.
- On-site
- Toronto, ON
- Posted Aug 11, 2026
- Apply by Sep 10, 2026
- 1 position
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Job summary
City Division: Technology Services Job Type & Duration: Permanent Full Time Salary: $144,591 - $196,565 Shift Information: Monday to Friday, 35 Hours per Week Number of Positions Open: 1 JOB SUMMARY: As the Manager, Telecommunication & Collaboration Services, you are accountable for both the strategic delivery and the day-to-day reliability of Enterprise Telephony, Contact Centre, Collaboration, AV/Event, including high visibility, mission critical operations such as Elections and Council/Committee sessions. The role requires leading modernization while maintaining uninterrupted service continuity. Posting details: https://acrobat.adobe.com/id/urn:aaid:sc:US:6ee06d38-8007-46f0-9ecd-26e1449af87b TES Contacts – Raphael & Brian
What you’ll do
Accountable for the strategic delivery and daily reliability of enterprise telephony, contact centers, and collaboration services. Leads modernization efforts while ensuring uninterrupted service for mission-critical operations like Council sessions and elections.
Requirements
Requires a leader capable of managing high-visibility technology operations and maintaining service continuity. Must have experience in telecommunications and collaboration services management.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Enterprise Telephony
- Contact Centre Management
- Collaboration Services
- AV/Event Technology
- Strategic Delivery
- Service Continuity
- Modernization
- Operational Reliability
Job areas
- Technology
- Management & Leadership
- Government & Public Sector
Additional details
- Minimum experience
- 5+ years
- Apply by
- Sep 10, 2026
- Posting language
- English
- Working hours
- 35 hours per week
- Seniority
- Mid-Senior level