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TES The Employment Solution

Manager, Telecommunication and Collaboration Services in Technology Services

  • Toronto, ON
  • On-site
  • Posted Sep 27, 2026
  • 1 position

$144,591–$196,565 / year

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Employment type
Full-time
Experience level
Lead · 10+ years
Apply by
Nov 9, 2026
Posting language
English
Working hours
35 hours per week
Seniority
Mid-Senior level

Job summary

Lead the strategic delivery and day-to-day reliability of enterprise telephony, contact centre, collaboration, and audio-visual/event services. Modernize these services while maintaining uninterrupted operations for high-visibility, mission-critical activities, including elections and Council and Committee sessions.

Job details

City Division: Technology Services Job Type & Duration: Permanent Full Time Salary: $144,591 - $196,565 Shift Information: Monday to Friday, 35 Hours per Week Number of Positions Open: 1 JOB SUMMARY: As the Manager, Telecommunication & Collaboration Services, you are accountable for both the strategic delivery and the day-to-day reliability of Enterprise Telephony, Contact Centre, Collaboration, AV/Event, including high visibility, mission critical operations such as Elections and Council/Committee sessions. The role requires leading modernization while maintaining uninterrupted service continuity. Posting details: https://acrobat.adobe.com/id/urn:aaid:sc:US:6ee06d38-8007-46f0-9ecd-26e1449af87b TES Contacts – Raphael & Brian

What you’ll do

Lead the strategic delivery and day-to-day reliability of enterprise telephony, contact centre, collaboration, and audio-visual/event services. Modernize these services while maintaining uninterrupted operations for high-visibility, mission-critical activities, including elections and Council and Committee sessions.

Requirements

The posting does not specify formal education, certifications, or years of experience. The manager role calls for senior leadership and expertise in telecommunications and collaboration services, strategic modernization, and maintaining reliable mission-critical operations.

Listed skills

  • Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Telecommunications Services
  • Enterprise Telephony
  • Contact Centre Services
  • Collaboration Services
  • Audio-Visual Services
  • Event Services
  • Strategic Service Delivery
  • Service Reliability
  • Modernization
  • Service Continuity
  • Mission-Critical Operations
  • Leadership

Job areas

  • Technology
  • Management & Leadership
  • Government & Public Sector

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