Specialist Cyber Service Management

Division: Toronto Cyber Security Job Type & Duration: Permanent Full Time Salary: $115,672 to $160,649 Location: 55 John Street, Toronto Shift Information: Monday to Friday, 35 Hours per Week Number of Positions Open: 1 JOB SUMMARY: To provide specialized business, operational, and analytical support for Toronto Cyber Security's cyber service intake, service catalogue, reporting, and service delivery processes. The role is responsible for administering and improving intake workflows, maintaining service catalogue and knowledge management content, supporting triage and routing, and developing dashboards and reports that provide visibility into service demand, workload, SLA trends, service performance, backlog, and operational risks. Working closely with cyber leads, risk assessors, technology and project teams, and business stakeholders, the role ensures cyber service requests are captured accurately, routed appropriately, monitored consistently, and supported by reliable data, documentation, and reporting. The role also supports ongoing service delivery modernization, including improvements to existing workflows and reporting, as well as future transition planning for potential enterprise service management and risk management platforms Posting details: https://acrobat.adobe.com/id/urn:aaid:sc:US:8bd48e3b-38ea-442f-9c10-8c634576cfa3 TES Contacts – Raphael & Brian

The role provides operational and analytical support for cyber service intake, service catalogues, and reporting processes. It involves developing dashboards to monitor service demand, SLA trends, and operational risks while improving delivery workflows.

The candidate must be able to administer intake workflows and maintain knowledge management content. They should have the ability to collaborate with cyber leads, risk assessors, and technology teams to ensure accurate service request routing.

Identified from the job description. Confirm important requirements above.

• Cyber Service Management
• Service Catalogue Management
• Reporting and Dashboards
• Intake Workflow Administration
• Knowledge Management
• SLA Monitoring
• Operational Risk Management
• Triage and Routing
• Service Delivery Modernization
• Stakeholder Management

• Security & Safety
• Technology
• Data & Analytics
• Management & Leadership
• Government & Public Sector

Minimum experience

5+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

35 hours per week

Seniority

Mid-Senior level