Service Supervisor

Job summary

Lead and develop a team of technicians to achieve service output goals while maintaining operational efficiency. Manage shop records, inventories, and ensure compliance with safety regulations and work standards.

Job details

What To Expect Tesla's Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers. What You'll Do Lead, coach, and develop a highly engaged team of technicians to achieve service output goals Maintain appropriate shop records and inventories and manage smooth workflow in the service center Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs Monitor to ensure that all employees comply with safety regulations and the service center's safety program Work with employees to manage schedules and resolve technical and personnel problems Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements What You'll Bring Bachelor's degree, or equivalent experience Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards Excellent interpersonal and communication skills Able to work a flexible schedule, including weekday and weekend overtime Proficient with Microsoft Office Suite Valid driver’s license required Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Company-paid Health, Dental, Vision, Life, and Disability insurances RRSP with employer match, Employee Stock Purchase Plans, and other financial benefits Employee Assistance Program Parental Success Programs Sick and Vacation time, and Paid Holidays Tesla Babies program Tesla products, fitness discounts, and perks program Expected Compensation $80,960 - $121,440/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. , Tesla

What you’ll do

Lead and develop a team of technicians to achieve service output goals while maintaining operational efficiency. Manage shop records, inventories, and ensure compliance with safety regulations and work standards.

Requirements

Requires a bachelor's degree or equivalent experience and preferably 1-3 years of leadership experience in a service-focused industry. Must possess a valid driver's license and the ability to work a flexible schedule including overtime.

Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Life Insurance • Disability Insurance • RRSP With Employer Match • Employee Stock Purchase Plans • Employee Assistance Program • Parental Success Programs • Sick Time • Vacation Time • Paid Holidays • Tesla Babies Program • Tesla Products Discounts • Fitness Discounts

Listed skills

• Time management · Preferred
• Operational Efficiency · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• Coaching · Preferred
• scheduling · Preferred
• Microsoft Office Suite · Preferred
• interpersonal communication · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Coaching
• Team Development
• Operational Efficiency
• Workflow Management
• Process Improvement
• Safety Compliance
• Scheduling
• Problem Solving
• Time Management
• Interpersonal Communication
• Microsoft Office Suite

Job areas

• Management & Leadership
• Manufacturing
• Customer Service & Support
• Transportation
• Energy