Service Advisor - Owen Sound Volkswagen

Job summary

Now Hiring: Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit! Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience! We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up. Location: 202444 Highway 21, Owen Sound, ON. Compensation: $60,000-$75,000 per year What You Will Be Doing: A…

Job details

Now Hiring: Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit! Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience! We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up. Location: 202444 Highway 21, Owen Sound, ON. Compensation: $60,000-$75,000 per year What You Will Be Doing: Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation Maintain accurate records by recording problems and corrective actions planned Update job knowledge by participating in educational opportunities; reading manufacturers' publications Other duties as assigned What You Bring to the Table: Excellent customer service skills Minimum 1 - 2 years in a customer service role Auto experience considered an asset Valid G Drivers License Able to work flexible hours within our business hours including Saturdays So why work for us? The 401 Group of Companies is privately owned and 100% Canadian 40+ State-of-the-art facilities and an 80,000 sq ft. centralized service "Hub" A high energy, fast paced and fun work environment with various initiatives and rewards Individual and team-oriented coaching, mentoring, and training Opportunities for career path planning, growth, and advancement from within Health & wellness benefit enrolment opportunities Employee referral bonus opportunities Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar A corporate swag e-site for employees exclusively Perkopolis employee discount program enrollment On-site Parking The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats. If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless! This posting reflects a current and active opening. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

What you’ll do

Act as the primary point of contact for service customers, guiding them through the service process from check-in to pick-up. Responsibilities include diagnosing vehicle symptoms, preparing repair orders, and developing cost estimates for materials and labor.

Requirements

Candidates need 1-2 years of customer service experience and a valid G Driver's License. Automotive experience is considered an asset, and the ability to work flexible hours, including Saturdays, is required.

Benefits

• Health & Wellness Benefit Enrolment • Employee Referral Bonus • Employee Pricing On Parts And Service • Corporate Swag E-site • Perkopolis Employee Discount Program • On-site Parking

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Check-in · Preferred
• Organized · Preferred
• materials · Preferred
• Health · Preferred
• Energy · Preferred
• Process · Preferred
• Coaching · Preferred
• Flexible · Preferred
• Customer · Preferred
• Excellent customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Auto Service Knowledge
• Estimate Development
• Repair Order Preparation
• Warranty Verification
• Customer Rapport Management
• Vehicle Inspection
• Time Management
• Organization
• Communication Skills