Full Time Team Lead - Hillcrest Mall

Role Overview: With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences. Key Job Accountabilities: * Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed * Problem solve effectively & proactively using available resources and guidance from Store Management team * Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed * Communicate effectively and act as a flexible & responsible role model to your team * Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry * Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life * Meet sales & performance targets * Support training and onboarding of new Customer Consultants Skills/Competencies: * Experience in a customer-facing role and a genuine passion for the retail beauty industry * Ability to communicate & listen effectively * Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs * A positive mindset with the willingness to continuously develop yourself and your teammates * Ability to proactively manage time, multi-task, while working independently with minimal direction Physical Requirements: * Must be able to stand and walk for extended periods (up to 8 hours per shift) * Ability to lift and move products up to 25 lbs. * Frequent reaching, bending, crouching as required

Support the store management team in driving sales and delivering retail excellence through engaging customer experiences. Lead and coach Customer Consultants while managing store operations, visual merchandising, and inventory.

Requires experience in a customer-facing role with a passion for the beauty industry and strong interpersonal communication skills. Must be physically able to stand for long periods and lift up to 25 lbs.

• Time managementPreferred
• Customer servicePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail Management
• Visual Merchandising
• Inventory Management
• Team Leadership
• Coaching
• Sales Performance
• Interpersonal Skills
• Time Management
• Multi-tasking
• Product Demonstration
• Storytelling

• Retail
• Management & Leadership
• Sales
• Customer Service & Support

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week