Part-Team Lead - Upper Canada Mall

Job summary

Support the store management team in driving sales, delivering retail excellence, and creating engaging customer experiences. Coach customer consultants on product knowledge and engagement while managing daily store operations and visual merchandising.

Job details

Role Overview: With enthusiasm for our brand, you will support the Store Management team to deliver retail excellence, drive strong sales results, and create engaging customer experiences. Key Job Accountabilities: * Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed * Problem solve effectively & proactively using available resources and guidance from Store Management team * Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed * Communicate effectively and act as a flexible & responsible role model to your team * Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry * Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life * Meet sales & performance targets * Support training and onboarding of new Customer Consultants Skills/Competencies: * Experience in a customer-facing role and a genuine passion for the retail beauty industry * Ability to communicate & listen effectively * Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs * A positive mindset with the willingness to continuously develop yourself and your teammates * Ability to proactively manage time, multi-task, while working independently with minimal direction Physical Requirements: * Must be able to stand and walk for extended periods (up to 8 hours per shift) * Ability to lift and move products up to 25 lbs. * Frequent reaching, bending, crouching as required

What you’ll do

Support the store management team in driving sales, delivering retail excellence, and creating engaging customer experiences. Coach customer consultants on product knowledge and engagement while managing daily store operations and visual merchandising.

Requirements

Requires experience in a customer-facing role and a passion for the retail beauty industry. Candidates must possess strong communication skills and the ability to perform physical tasks such as standing for extended periods and lifting up to 25 lbs.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail excellence
• Customer service
• Visual merchandising
• Inventory management
• Sales performance
• Team leadership
• Coaching
• Product demonstration
• Communication
• Problem solving
• Time management
• Multi-tasking
• Interpersonal skills
• Beauty industry knowledge
• Retail Operations
• Rapport Building
• Lifting Ability
• Management
• Cleanliness
• Customer Service
• Customer Engagement
• Training And Development
• Loyalty Programs
• Sales
• Interpersonal Communications
• Inventory Management
• Multitasking
• Employee Onboarding
• Product Demonstration
• Time Management
• Visual Merchandising
• Enthusiasm

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Sales
• Support Team Lead
• Floor Supervisor
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers