Team Lead/ Key Holder- Part-time

Job summary

Lead by example on the sales floor, support customer service and sales goals, coach team members, and communicate store priorities. Handle opening and closing, cash management, merchandising, stock replenishment, and maintaining a clean, safe, organized store aligned with brand standards.

Job details

Company Description The Body Shop Canada is a proudly Canadian retailer with roots in Britain, combining local presence with a globally recognized ethical beauty brand. The company is known for its commitment to cruelty-free products and socially responsible business practices. Team members join a mission-driven organization that values community engagement and sustainability. Working at The Body Shop Canada offers the opportunity to contribute to a positive customer experience while supporting a brand focused on ethical sourcing and environmental awareness. Role Description This part-time Team Lead/Key Holder role is an on-site position located in Regina, SK. The Team Lead/Key Holder supports daily store operations, including opening and closing procedures, securing the premises, and handling cash management responsibilities. The role involves leading by example on the sales floor, providing inclusive and proactive customer service, coaching team members during shifts, and helping to meet sales and productivity goals. The Team Lead/Key Holder also assists with merchandising, replenishing stock, maintaining visual standards, and ensuring the store remains clean, organized, and aligned with brand guidelines. Additional responsibilities include supporting training activities, communicating store priorities, and promoting The Body Shop’s values and campaigns to customers and colleagues. Qualifications Experience in retail or customer service, with the ability to deliver engaging, solution-focused support to a diverse range of customers. Leadership and teamwork skills, including experience guiding colleagues on shift, providing feedback, and fostering a respectful, inclusive work environment. Operational skills related to key holding, such as opening/closing the store, cash handling, point-of-sale systems, and adherence to safety and loss prevention procedures. Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and communicate clearly with customers and management. Organizational and time-management abilities to handle multiple tasks, maintain store standards, and support merchandising and inventory activities. Interest in ethical beauty, sustainability, and social responsibility, with a willingness to learn about The Body Shop products and values. Availability to work a flexible part-time schedule, including evenings, weekends, and holidays as required. Previous key holder or supervisory experience in a retail environment is an asset but not required.

What you’ll do

Lead by example on the sales floor, support customer service and sales goals, coach team members, and communicate store priorities. Handle opening and closing, cash management, merchandising, stock replenishment, and maintaining a clean, safe, organized store aligned with brand standards.

Requirements

Retail or customer service experience, strong communication and organizational skills, and the ability to guide colleagues and serve diverse customers are required. Candidates should be comfortable with key-holder operations, cash handling, point-of-sale systems, safety and loss prevention, and flexible part-time shifts; prior supervisory experience is an asset but not required.

Listed skills

• Time management · Preferred
• Point-of-sale systems · Preferred
• Customer service · Preferred
• safety procedures · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Operations
• Customer Service
• Shift Leadership
• Team Coaching
• Cash Handling
• Point-of-Sale Systems
• Opening and Closing Procedures
• Loss Prevention
• Merchandising
• Inventory Replenishment
• Visual Standards
• Communication
• Time Management
• Sales Goal Achievement
• Safety Procedures
• Inclusive Teamwork

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Environmental & Sustainability