Live Chat Agent

Is this job for you? Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team. *** THIS IS NOT A REMOTE POSITION *** Responsibilities Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone Process requests for product returns, price matches, warranties, etc. Follow up on orders and any research related to them Follow up with our warehouse, marketing, or product content teams as needed Remain vigilant in the face of potential fraud Manage several tasks at once Qualifications Ability to promote excellence in customer service Must be willing to travel to and work from one of our many store-front locations Experience in Live Chat, Zendesk, Shopify is an asset Bi-lingual English French is an asset Retail experience is an asset Why The Brick? Competitive remuneration package that will commensurate with experience Career progression potential with plenty of access to ongoing personal and professional development Employee discounts A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

Provide personalized customer service via chat, email, and telephone while processing returns, price matches, and warranties. Coordinate with internal teams like warehouse and marketing to follow up on orders and prevent potential fraud.

Candidates should have a strong customer-focused attitude and the ability to work from store-front locations. Experience with Zendesk, Shopify, and bilingualism in English and French are considered assets.

• Competitive Remuneration Package • Career Progression Potential • Personal And Professional Development • Employee Discounts

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Live Chat
• Zendesk
• Shopify
• Bilingual English French
• Retail Experience
• Fraud Detection
• Multitasking
• Communication
• Energetic
• Merchandise Returns
• Research
• Personalized Service
• Email Management
• English Language
• French Language
• Warehousing
• Leadership
• Marketing
• Enthusiasm

• Customer Service & Support
• Retail
• Live Chat Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Apply by

Aug 20, 2026

Posting language

English

Working hours

40 hours per week