Operations Manager

Is this job for you? Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! Responsibilities Reporting to the Store Manager, the Operations Manager will have the following responsibilities: Implement, communicate and ensure compliance with all operating procedures, processes and policies Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals Handle escalated customer service issues and offer solutions Increase location profitability and efficiency Maintain excellence in store merchandising, detail and customer service Ensure 100% customer satisfaction Promote team work within all departments Minimize errors and ensure a high-level of data entry accuracy Maintain store inventory levels and accuracy Control and reporting of Accounts Receivable and Accounts Payable Qualifications High school diploma or equivalent; post secondary education an asset 2 or more years of Supervisory or Management experience in a Retail environment 2 or more years of Customer Service or Sales experience Successful track record in customer service, operations and merchandising Excellent communication, interpersonal and problem solving skills Ability to lead, motivate and manage a team Highly developed time management and organizational skills Working knowledge of retail operating systems Flexibility to work any shift, including evenings and weekends, as required Why The Brick? A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family Competitive remuneration package that will commensurate with experience Career progression potential with plenty of access to ongoing personal and professional development Employee discounts A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

The Operations Manager is responsible for implementing operating procedures, recruiting and developing staff, and ensuring high levels of customer satisfaction. They also oversee location profitability, inventory accuracy, and the management of accounts receivable and payable.

Candidates must have at least 2 years of supervisory or management experience in a retail environment and a high school diploma or equivalent. Strong communication, leadership, and organizational skills are required, along with the flexibility to work evenings and weekends.

• Health insurance • Dental insurance • Paramedical services • Employee discounts • Professional development

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• CommunicationPreferred
• Data entryPreferred
• Inventory managementPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Team management
• Retail operations
• Merchandising
• Performance management
• Coaching
• Mentoring
• Inventory management
• Accounts receivable
• Accounts payable
• Data entry
• Time management
• Problem solving
• Communication
• Retail operating systems
• Organizational Skills
• Goal Setting
• Accounts Payable
• Accounts Receivable
• Management
• Customer Service
• Data Entry
• Operating Systems
• Sales
• Problem Solving
• Mentorship
• Operations Management
• Operations
• Performance Review
• Time Management
• Teamwork
• Enthusiasm

• Retail
• Management & Leadership
• Customer Service & Support
• Finance & Accounting
• Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 1, 2026

Posting language

English

Working hours

40 hours per week