Operations Supervisor

Is this job for you? Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! Responsibilities Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: Maintain excellence in store merchandising, detail and customer service Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals Handle escalated customer service issues and offer solutions Ensure 100% customer satisfaction Lead by example, promoting teamwork within all departments Ensure a high-level of data entry accuracy with minimal errors Maintain store inventory levels and inventory accuracy Control and reporting of Accounts Receivable and Accounts Payable Understand, implement and ensure compliance with all Brick Group policies & procedures Qualifications High school diploma or equivalent; post secondary education an asset 2 or more years of customer service or sales experience Previous retail Supervisory or Senior Associate experience an asset Proven track record in customer service, operations and merchandising Excellent verbal and written communication skills Highly developed problem solving skills Good time management skills and work ethic The ability to promote an extreme level of excellence and pride in customer service and store detail Flexibility to work any shift, including evenings and weekends, as required Why The Brick? A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family Competitive remuneration package that will commensurate with experience Career progression potential with plenty of access to ongoing personal and professional development Employee discounts A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

The Operations Supervisor is responsible for maintaining excellence in store merchandising and customer service while leading and developing staff. They also manage inventory levels, handle financial reporting for accounts payable and receivable, and ensure compliance with company policies.

Candidates must have a high school diploma or equivalent, with post-secondary education considered an asset. A minimum of 2 years of experience in customer service or sales is required, along with strong problem-solving and communication skills.

• Health services • Dental services • Paramedical services • Employee discounts • Professional development

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• LeadershipPreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Merchandising
• Staff recruitment
• Staff development
• Performance appraisals
• Data entry
• Inventory management
• Accounts receivable
• Accounts payable
• Problem solving
• Time management
• Teamwork
• Communication skills
• Strong Work Ethic
• Goal Setting
• Accounts Payable
• Accounts Receivable
• Management
• Customer Service
• Communication
• Data Entry
• Sales
• Group Policy
• Problem Solving
• Operations
• Performance Review
• Coaching
• Time Management
• Enthusiasm

• Retail
• Management & Leadership
• Customer Service & Support
• Finance & Accounting
• Operations Supervisor
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 2, 2026

Posting language

English

Working hours

40 hours per week