Retail Customer Service Representative
The Customer Service Associate is responsible for responding to customer inquiries, offering solutions, and maintaining professional communication. They must also monitor order reports and actively promote customer loyalty through exceptional support.
- On-site
- St. John's, NL
- Posted Aug 6, 2026
- Apply by Sep 3, 2026
- 1 position
Job summary
Is this job for you? Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! Responsibilities Respond to customer inquiries and offer solutions in a courteous and professional manner Follow up with customers to identify and support their needs Promote customer loyalty by providing exceptional customer support Review and follow up on order reports on a daily basis Other duties as assigned Qualifications Strong customer service focus Team oriented High school diploma or equivalent Exceptional communication skills, both written and verbal Proven ability to multitask and maintain organization Proficiency with computers and Microsoft Office programs Flexibility to work all shifts, including evenings and weekends, as required Why The Brick? A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family Competitive remuneration package that will commensurate with experience Career progression potential with plenty of access to ongoing personal and professional development Employee discounts A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com
What you’ll do
The Customer Service Associate is responsible for responding to customer inquiries, offering solutions, and maintaining professional communication. They must also monitor order reports and actively promote customer loyalty through exceptional support.
Requirements
Candidates must possess a high school diploma or equivalent and demonstrate strong communication and multitasking skills. Proficiency in Microsoft Office and a flexible schedule to work evenings and weekends are required.
Benefits
• Health insurance • Dental services • Paramedical services • Employee discounts • Professional development
Listed skills
- Customer servicePreferred
- TeamworkPreferred
- Problem solvingPreferred
- OrganizationPreferred
- CommunicationPreferred
- Microsoft OfficePreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Problem solving
- Communication
- Multitasking
- Organization
- Microsoft Office
- Teamwork
- Conflict resolution
- Professionalism
- Customer Support
- Customer Service
- Loyalty Programs
- Leadership
- Operations Management
- Team Oriented
- Customer Inquiries
- Enthusiasm
Job areas
- Customer Service & Support
- Retail
- Retail Customer Service Representative
- Customer Service Representative (General)
- Inquiry Clerks
- Customer Service Representatives
Additional details
- Minimum education
- High school
- Minimum experience
- 0+ years
- Apply by
- Sep 3, 2026
- Posting language
- English
- Working hours
- 40 hours per week