Warehouse/ Customer Service Representative

Is this job for you? Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you love a physical job that will keep you busy? The Brick is actively seeking to expand our team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports to the Operations Manager. Responsibilities Loading and unloading of trucks and customer vehicles Maintain a proficient knowledge of all shipping/receiving processes and procedures Picking and put-away of all product types Maintain a thorough knowledge of all stock, stock locations, model numbers, manufacturer specifications and handling instructions Verify and report on inventory; ensure accuracy in the generation of reports Process store entry stock transfers Uphold all company health and safety, security and operational policies and procedures Respond to customer inquiries and offer solutions in a courteous and professional manner Follow up with customers to identify and support their needs Promote customer loyalty by providing exceptional customer support Review and follow up on order reports on a daily basis Other duties as assigned Qualifications High school diploma or equivalent Previous experience in a warehouse/distribution environment an asset Experience operating forklifts, order pickers and pallet jacks an asset Proficient verbal and written English communication skills Able to handle heavy lifting exceeding 50 lbs on a regular basis (loading of appliances and bedding products) Proficient knowledge of safe material handling techniques Flexibility to work any shift, including evenings and weekends Why The Brick? Competitive remuneration package that will commensurate with experience Career progression potential with plenty of access to ongoing personal and professional development Employee discounts A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

Responsible for loading and unloading trucks, managing inventory, and maintaining warehouse organization. Additionally, provides professional customer support and resolves inquiries to promote customer loyalty.

Requires a high school diploma and the ability to lift over 50 lbs regularly. Experience with forklifts and warehouse environments is considered an asset.

• Competitive Remuneration Package • Career Progression Potential • Personal And Professional Development • Employee Discounts

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Loading And Unloading
• Shipping And Receiving
• Inventory Management
• Forklift Operation
• Order Picking
• Pallet Jack Operation
• Customer Service
• Material Handling
• Stock Management
• English Communication
• Pallet Jacks
• Professionalism
• Lifting Ability
• Customer Support
• Communication
• Loyalty Programs
• Warehousing
• Leadership
• Operations Management
• Written English
• Customer Inquiries
• Enthusiasm

• Logistics
• Retail
• Customer Service & Support
• Trades
• Warehouse Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 17, 2026

Posting language

English

Working hours

40 hours per week