Administrative Assistant (Bilingual)

Job summary

Provide day-to-day administrative support for disability claims, including processing emails, entering data, identifying and indexing claim documents, and updating claimant and provider databases. Handle routine telephone inquiries, process medical expense reimbursements, distribute and scan mail and printed materials, and communicate with claimants and external providers.

Job details

Temporary Full Time - The Administrative Assistant in our Disability Management Services Office (DMSO) in Montreal will be responsible for supporting the team with the day to day administrative functions for disability claimants. What you will do Process emails and data entry Identify documents related to claims Index documents to claims Update databases of claimants, providers, suppliers Handle routine telephone inquiries Process claims for reimbursement of medical expenses Process, scan et distribute mail and prints Communicate with claimants or external providers by phone or in writing What you will bring Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs. Excellent customer service skills Proficient user in MS Office including Outlook, Word, Excel Strong typing and data entry skills Precision and attention to detail Ability to work in a fast paced environment with changing priorities Teamwork oriented Well developed organizational and time management skills Reliability Status Security Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life. - The base salary for this position is between $38,700 - $52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! What we offer: We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. Financial Security: Company-matching pension plan, share ownership program and additional investment options. Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Learn more about Canada Life. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid

What you’ll do

Provide day-to-day administrative support for disability claims, including processing emails, entering data, identifying and indexing claim documents, and updating claimant and provider databases. Handle routine telephone inquiries, process medical expense reimbursements, distribute and scan mail and printed materials, and communicate with claimants and external providers.

Requirements

Fluency in French and English is required, along with strong customer service, typing, and data-entry skills and proficiency in Microsoft Office, including Outlook, Word, and Excel. Candidates should be accurate, organized, reliable, team-oriented, and able to manage changing priorities in a fast-paced environment; Reliability Status security clearance is required before employment access to protected information.

Benefits

• Career Advancement Opportunities
• Education Reimbursement
• Health Benefits
• Dental Benefits
• Mental Health Benefit
• Paid Vacation
• Personal Days
• Volunteer Day
• Matching Pension Plan
• Share Ownership Program
• Investment Options
• Employee Recognition Programs
• Employee Discounts
• Employee Resource Groups
• Mentorship Programs

Listed skills

• Customer service · Preferred
• Microsoft Office · Preferred
• Microsoft Outlook · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Data entry · Preferred
• Attention to detail · Preferred
• Organization · Preferred
• Time management · Preferred
• Teamwork · Preferred
• Communication · Preferred
• Prioritization · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Microsoft Office
• Outlook
• Word
• Excel
• Typing
• Data Entry
• Attention To Detail
• Organization
• Time Management
• Teamwork
• Communication
• Prioritization
• Document Management
• Bilingual Communication
• Mentorship
• Security Clearance
• Microsoft Excel
• Detail Oriented
• Microsoft Outlook
• Administrative Functions
• Mental Health
• Discounts And Allowances
• Personal Security
• Bilingual (French/English)
• Disability Management
• Claims Processing

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Bilingual Administrative Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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