Service Support Associate

Job summary

The Service Support Associate acts as a liaison between clients and internal departments to process plan changes and handle administrative inquiries. They also provide support by preparing submission materials, managing correspondence, and creating client reporting.

Job details

Permanent Full Time - As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business. What you will do: * Acting as a liaison between clients and head office departments * Handle routine client changes, and administrative and claim inquiries * Process client plan changes * Ordering employee booklets, contracts, enrollment forms, ID cards, etc. * Assisting service team with the preparation of new group submission materials proposals and presentation materials * Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments. * Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc. * Responsible for the creation of client and advisor reporting * Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Workplace Solutions Team * Provide back-up support to other positions on the team as required What you will bring: * Highly adaptable, driven to be your best, and proven initiative * Well-developed customer service skills * Strong oral and written communication skills * Strong mathematical skills * Requires excellent Word, Excel, PowerPoint and Outlook skills * Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines * Attention to detail key * Good problem-solving skills * Ability to work independently as well as in a team environment * Knowledge of the group insurance industry would be an asset - The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! What we offer: We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: * Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. * Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. * Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. * Financial Security: Company-matching pension plan, share ownership program and additional investment options. * Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! * Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Learn more about Canada Life [https://www.canadalife.com/about-us.html]. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected] [[email protected]]. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid

What you’ll do

The Service Support Associate acts as a liaison between clients and internal departments to process plan changes and handle administrative inquiries. They also provide support by preparing submission materials, managing correspondence, and creating client reporting.

Requirements

Candidates must possess strong communication and Microsoft Office skills, with a minimum of a high school diploma. The role requires the ability to multitask, work independently, and complete a specific group insurance study course.

Benefits

• Health benefits • Dental benefits • Mental health benefit • Education reimbursement • Pension plan • Share ownership program • Investment options • Employee recognition programs • Volunteer day • Employee discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Microsoft Office
• Word
• Excel
• PowerPoint
• Outlook
• Organizational skills
• Time management
• Problem-solving
• Administrative support
• Data entry
• Group insurance knowledge
• Attention to detail
• Administrative Support
• Insurance Industry
• Microsoft Excel
• Mental Health
• Certified Employee Benefit Specialist
• Customer Service
• Communication
• Word Processing
• Problem Solving
• Mentorship
• Microsoft Outlook
• Microsoft PowerPoint
• Time Management
• Writing
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Finance & Accounting
• Office Support Associate
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers