Product Support Specialist - Mining Undercarriage

ITM Mining Solutions Location: Field-based in Fort McMurray Travel: Regular regional and remote-site travel required Schedule: 14 on/ 14 off Required Experience Minimum of five years of experience in a technical, mechanical, quality, product-support or field-service position. Experience in mining, heavy equipment, earthmoving equipment or industrial manufacturing is strongly preferred. Experience working with mining customers, distributors or heavy-equipment maintenance teams is an asset. A technical diploma, trade qualification or post-secondary education in mechanical technology, is an asset. Equivalent industry experience will be considered. Technical Knowledge and Skills Strong mechanical aptitude and practical troubleshooting ability. Knowledge of crawler undercarriage systems and components. Understanding of product functionality, applications and operating limitations. Knowledge of earthmoving machinery, operating conditions and mechanical stresses. Familiarity with manufacturing processes, quality standards and production cycles. Ability to read and interpret technical drawings, specifications and product documentation. Familiarity with mining applications, warranty terms and product-performance criteria. Competence using measuring instruments and field diagnostic tools. Strong analytical skills and the ability to convert field data into practical recommendations. Ability to prepare clear and professional technical reports. Proficiency with Microsoft Office and standard business applications. Key Competencies Customer-focused and solutions oriented. Strong analytical and problem-solving abilities. Self-motivated, organized and able to work independently. Clear written and verbal communication skills. Effective technical training and presentation abilities. Collaborative approach to working with customers, sales, engineering, quality and manufacturing teams. Adaptability in changing and demanding field environments. Commitment to safety, quality and continuous improvement. Work Environment and Physical Requirements This is a field-based role involving work at active mine sites, maintenance facilities and industrial locations. The successful candidate must be able to: Travel to customer, distributor and remote mine-site locations as required. Work extended shifts, including 12-hour days, when necessary. Work a rotational schedule of 14/14 Work indoors and outdoors in changing weather and industrial conditions. Walk or stand for extended periods and safely navigate uneven surfaces. Climb equipment access systems and work safely around large earthmoving machinery. Bend, kneel and perform physically demanding inspection activities. Lift and carry up to 50 pounds. Wear required personal protective equipment and satisfy respirator-fit requirements. Comply with all company and customer safety, site-access and regulatory requirements. Additional Requirements Valid driver’s licence and clean driving record. Ability to travel by vehicle and commercial aircraft. Ability to work in remote locations and access active mine sites. Successful completion of required background checks and applicable drug and alcohol screening. Ability to obtain and maintain required site orientations, safety training and certifications. Flexibility and willingness to travel when needed, including occasional short-notice assignments. Why Join ITM? This position offers the opportunity to work directly with major mining customers and some of the industry’s largest equipment. The Product Support Specialist will have a meaningful role in improving product performance, strengthening customer relationships and supporting the development of ITM’s future undercarriage solutions. Qualifications Required Experience Minimum of five years of experience in a technical, mechanical, quality, product-support or field-service position. Experience in mining, heavy equipment, earthmoving equipment or industrial manufacturing is strongly preferred. Experience working with mining customers, distributors or heavy-equipment maintenance teams is an asset. A technical diploma, trade qualification or post-secondary education in mechanical technology, is an asset. Equivalent industry experience will be considered. Technical Knowledge and Skills Strong mechanical aptitude and practical troubleshooting ability. Knowledge of crawler undercarriage systems and components. Understanding of product functionality, applications and operating limitations. Knowledge of earthmoving machinery, operating conditions and mechanical stresses. Familiarity with manufacturing processes, quality standards and production cycles. Ability to read and interpret technical drawings, specifications and product documentation. Familiarity with mining applications, warranty terms and product-performance criteria. Competence using measuring instruments and field diagnostic tools. Strong analytical skills and the ability to convert field data into practical recommendations. Ability to prepare clear and professional technical reports. Proficiency with Microsoft Office and standard business applications. Key Competencies Customer-focused and solutions oriented. Strong analytical and problem-solving abilities. Self-motivated, organized and able to work independently. Clear written and verbal communication skills. Effective technical training and presentation abilities. Collaborative approach to working with customers, sales, engineering, quality and manufacturing teams. Adaptability in changing and demanding field environments. Commitment to safety, quality and continuous improvement.

The Product Support Specialist provides technical field support at active mine sites to improve product performance and strengthen customer relationships. They are responsible for conducting inspections, analyzing field data, and providing practical recommendations for undercarriage solutions.

Requires a minimum of five years of technical or mechanical experience, preferably in mining or heavy equipment. A technical diploma or trade qualification is an asset, along with the ability to work a 14/14 rotational shift in remote environments.

• Problem solvingPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Mechanical Troubleshooting
• Crawler Undercarriage Systems
• Technical Reporting
• Field Diagnostics
• Technical Drawing Interpretation
• Microsoft Office
• Product Performance Analysis
• Customer Relationship Management
• Quality Standards
• Safety Compliance
• Analytical Skills
• Technical Training
• Preventative Maintenance
• Industrial Manufacturing
• Field Service
• Problem Solving

• Manufacturing
• Engineering
• Trades
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Sep 24, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Edmonton, Alberta, Canada

Seniority

Mid-Senior level