Customer Relations Representative

Job summary

The Customer Relations Representative serves as the primary point of contact for homebuyers, guiding them through the sales administration, selection, and construction processes. They are responsible for maintaining administrative timelines, ensuring accurate documentation, and facilitating a smooth handover on possession day.

Job details

Title: Customer Relations Representative Company: Cedarglen Homes Location: Calgary, Alberta (On-Site) Term: Full-time, permanent Position Description The Customer Relations Representative (CRR) will be the primary point of contact for homebuyers and ensure a seamless experience for purchasers from firm sale through possession. This role is accountable for guiding clients through sales administration, selections, and construction start processes, culminating in handing over the keys on possession day. The CRR provides exceptional customer service, maintains targeted administration timelines to reduce costs, and responds promptly to purchaser inquiries and concerns. The CRR reports to both the Customer Care Manager and the VP of Sales and Marketing. Key Responsibilities Customer Experience and Communication Serve as the primary point of contact for purchasers throughout the homebuilding journey. Respond promptly and professionally to all purchaser questions and concerns. Deliver proactive communication to ensure clarity and confidence during each stage Sales Administration and Documentation Manage all administrative tasks related to firm sales, selections, and construction start. Ensure compliance with company standards and timelines to reduce overall costs. Maintain accurate records and documentation throughout the process. Review plans and selections thoroughly to ensure accuracy Coordination and Collaboration Work closely with internal teams to ensure smooth transitions between stages. Support timely handover of keys on possession day. Report progress and issues to the Customer Care Manager and VP of Sales and Marketing. Qualifications Excellent communication and interpersonal skills. Strong organizational abilities with attention to detail. Ability to multitask and prioritize effectively in a fast-paced environment. Proactive problem-solving abilities. Proficiency with Microsoft Office and CRM systems (experience in homebuilding or real estate is an asset). Key Competencies Customer-Centric Approach: Exceptional service and support, building positive relationships. Organizational Skills: Effective timeline management, appointment scheduling, and accurate record-keeping. Attention to Detail: Thorough review of plans, documentation, and change orders. Team Collaboration: Work closely with internal teams and suppliers, actively participate in meetings, and support colleagues. Why Cedarglen Homes? For 45 years, Cedarglen Homes has been shaping Calgary communities and helping families build homes that they’re proud of. Our legacy is built on trust, quality, and consistency, earning us numerous industry awards and the distinction of being named Calgary’s Builder of Choice for nine consecutive years. At Cedarglen Homes, we believe great homes start with great people. We value innovation, integrity, and collaboration, and we’re driven by a shared commitment to delivering an exceptional homebuilding experience. From thoughtful design to transparent processes, we continually challenge ourselves to do better for our homeowners and for each other. When you join Cedarglen Homes, you become part of a team that takes pride in its work, supports growth, and plays a meaningful role in building not just homes, but long‑lasting communities. Cedarglen Homes is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. Only those selected for an interview will be contacted.

What you’ll do

The Customer Relations Representative serves as the primary point of contact for homebuyers, guiding them through the sales administration, selection, and construction processes. They are responsible for maintaining administrative timelines, ensuring accurate documentation, and facilitating a smooth handover on possession day.

Requirements

Candidates should possess excellent communication and interpersonal skills, along with strong organizational abilities and attention to detail. Proficiency in Microsoft Office and CRM systems is required, with previous experience in homebuilding or real estate considered an asset.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Time management · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred
• Attention to detail · Preferred
• Documentation · Preferred
• Multitasking · Preferred
• client relations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales Administration
• Communication
• Interpersonal Skills
• Organizational Skills
• Time Management
• Problem-solving
• Microsoft Office
• CRM Systems
• Attention To Detail
• Documentation
• Multitasking
• Construction Coordination
• Client Relations
• Customer Centricity
• Change Orders
• Record Keeping
• Administrative Functions
• Customer Relationship Management
• Management
• Sales
• Marketing
• Innovation
• Interpersonal Communications
• Problem Solving
• Real Estate
• Coordinating
• Setting Appointments
• Prioritization
• Support Colleagues
• Detail Oriented

Job areas

• Customer Service & Support
• Construction
• Sales
• Administrative
• Management & Leadership
• Customer Relations Representative
• Client Relationship Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products