Senior Manager, Corporate, Pharmacy & Network Infrastructure - Express Scripts Canada

Job summary

Lead enterprise infrastructure operations including networking, virtualization, and datacentre services within a hybrid environment. Ensure infrastructure resilience, security, and regulatory compliance while managing vendor relationships and operational budgets.

Job details

Job Title: Senior Manager, Corporate, Pharmacy & Network Infrastructure Location: Mississauga, ON Employment Type: Full-time Reason for Vacancy: Replacement Work Arrangement: Hybrid Department Name: Technology Services Pay Type: Salaried Pay Range: $125,000 to $135,000. Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role. About Us: Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians. Job Summary: We are seeking a strategic and people-focused Senior Manager, Corporate, Pharmacy & Network Infrastructure to lead a critical Technology Services function supporting enterprise infrastructure across networking, Wintel, virtualization, storage, backup, datacentre, and operational services. Reporting to the Director, Infrastructure Engineering, you will be responsible for ensuring the security, availability, reliability, compliance, and operational excellence of infrastructure services supporting corporate, pharmacy, and network environments. You will partner closely with business, technology, and security leaders to align infrastructure operations and lifecycle initiatives with organizational priorities. This role offers the opportunity to lead high-performing teams, manage complex technology environments, and drive continuous improvement in a highly regulated industry. Key Responsibilities: Lead enterprise infrastructure operations across network, server, virtualization, storage, backup, and datacentre technologies within a hybrid environment. Ensure infrastructure services meet business requirements for security, resilience, availability, scalability, and regulatory compliance. Establish and monitor operational performance metrics, including service health, availability, patch compliance, incident trends, capacity utilization, and technology lifecycle management. Provide leadership for incident, problem, change, and operational risk management activities, including oversight of major technical incidents. Develop and manage operating budgets, resource plans, and workforce strategies to support business objectives. Translate technical risks, service performance, and operational insights into actionable recommendations and executive-level communications. Lead vendor relationships and service providers while ensuring accountability, performance, and value delivery. Coach, develop, and inspire technical teams through effective performance management, prioritization, and leadership. Build strong partnerships across business and technology teams to drive collaboration and operational excellence. Champion a customer-focused culture that continuously improves service delivery and end-user experience. What We’re Looking For: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and relevant experience. 10+ years of progressive experience supporting and managing enterprise infrastructure environments across multiple technology domains. 5+ years of leadership experience with accountability for people leadership, service delivery, operational performance, and technology initiatives. Relevant industry certifications are considered an asset, including ITIL, CCNA/CCNP, Microsoft, VMware, CISSP, or related certifications. Strong knowledge of enterprise networking technologies, including routing, switching, and network security. Experience managing infrastructure operations within complex, highly regulated environments. Proven ability to lead large-scale, multi-domain infrastructure teams and service providers. Experience with vendor management and outsourced service delivery models. Strong analytical, risk assessment, and decision-making capabilities. Ability to communicate complex technical concepts effectively to both technical and non-technical audiences. Demonstrated success establishing priorities, driving accountability, and delivering operational excellence. Excellent verbal and written communication skills in English. French communication skills are considered a strong asset. Why Join Us? Competitive compensation, benefits and pension plan Career development and advancement opportunities A culture that celebrates innovation and collaboration Flexible work options and wellness programs Pre-Employment Requirements All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment. Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision. NOTE: Internal candidates should apply before October 21, 2026. Express Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products. About Express Scripts Canada Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors. It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required. We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment. We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

What you’ll do

Lead enterprise infrastructure operations including networking, virtualization, and datacentre services within a hybrid environment. Ensure infrastructure resilience, security, and regulatory compliance while managing vendor relationships and operational budgets.

Requirements

Requires a bachelor's degree in a technical field and over 10 years of progressive experience in enterprise infrastructure management. Candidates must possess at least 5 years of leadership experience and the ability to obtain federal government security clearance.

Benefits

• Competitive compensation
• Benefits package
• Pension plan
• Career development opportunities
• Wellness programs

Listed skills

• Incident Management · Preferred
• Operational Excellence · Preferred
• Regulatory Compliance · Preferred
• Risk Management · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Infrastructure management
• Network infrastructure
• Virtualization
• Datacentre operations
• Vendor management
• Budget management
• Incident management
• Risk management
• Strategic leadership
• ITIL
• Cloud infrastructure
• Cybersecurity
• Operational excellence
• Team leadership
• Regulatory compliance
• Network Infrastructure
• Operational Performance Management
• Accountability
• Business Objectives
• Benefits Management
• Resilience
• Technology Lifecycle Management
• Service Delivery Models
• Adjudication
• Business Requirements
• Business Technologies
• Capacity Utilization
• Cisco Certified Network Associate
• Cisco Certified Network Professional
• Certified Information Systems Security Professional
• Decision Making
• Customer Service
• Communication
• Regulatory Compliance
• Computer Science
• Information Technology
• Continuous Improvement Process
• Performance Management
• English Language
• French Language
• Leadership
• Scalability
• Innovation
• Information Management
• ITIL 4
• Network Security
• Operational Excellence
• Operational Risk Management
• Operations
• Pharmacy Benefit Management

Job areas

• Technology
• Management & Leadership
• Healthcare
• Engineering
• Security & Safety
• Network Infrastructure Manager
• IT Operations / Networking Manager
• Information and Communications Technology Service Managers
• Information Technology Project Managers
• Computer Occupations, All Other

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