Senior Customer Manager

Job summary

The Senior Customer Manager will lead Amazon account management for key brands and drive business growth through impactful storytelling and strategic negotiations. This role requires a General Manager mindset to leverage organizational resources and deliver sustainable financial results.

Job details

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace Your role at Clorox: As a member of the Canadian Sales Organization, the Senior Customer Manager, Amazon will play a critical role in driving business growth and delivering results across several key areas: Amazon account management, with direct accountability for the Brita, GLAD Waste, and Home Care businesses and OMNI leadership for the Canadian Sales Team In this role, you will: As a key member of the sales organization, this role is instrumental in advancing Clorox's ambition to be a Leader in Value Creation. Success in this role is built on excellence in three critical areas: Impactful Storytelling Leverage insights to drive category growth and accelerate Clorox brand performance Focus on the fundamentals that deliver sustainable business results Align with the customer's priorities to identify and unlock mutually beneficial opportunities Negotiate with a Holistic Investment Approach Apply and continuously strengthen business and financial acumen Understand the value of our brands and secure the appropriate return on investment Take a holistic approach to negotiations, balancing investments across the business with a "one pot of money" mindset Act with Speed & Agility Demonstrate a General Manager mindset by leveraging organizational resources to respond quickly, effectively, and with accountability Operate with flexibility while maintaining alignment with established operating principles and standards This posting is for an existing vacancy within our organization. What we look for: Minimum 3-5 years preferred in CPG sales Experience working with Amazon is an asset Experience in other eCommerce accounts is an asset Fundamental understanding of forecasting and trade spend management Proven track record of achieving annual financial targets Excellent computer skills (Microsoft office including Excel, Word, PowerPoint and trade spend management tools) Strong time management skills Solid retailer/industry knowledge Team Player & Collaborator Genuine and inspirational leadership skills Strategic Thinking Solution mindset-a drive for results and a passion for winning Top Notch Communication Skills-verbal, written & presentation; with the ability to present to various levels of the organization The ability to influence using fact-based information Demonstrated level of curiosity with an interest and passion to learn and grow Workplace type: Hybrid Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more. [Canada] Additional Information: At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of well-being and provide flexibility for our teammates’ unique needs. This includes robust health plans, a competitive pension program with a company match, paid time off benefits (including half-day summer Fridays, depending on location), Maternity leave benefits, and more. We are committed to fair and equitable pay and are transparent with current and future teammates about our salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience, and location. Below is the targeted range for this role. Non-Sales: $109,104 - $159,104 Sales: $94,928 - $144,928 All ranges are subject to change in the future. Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times. To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes

What you’ll do

The Senior Customer Manager will lead Amazon account management for key brands and drive business growth through impactful storytelling and strategic negotiations. This role requires a General Manager mindset to leverage organizational resources and deliver sustainable financial results.

Requirements

Candidates should have 3-5 years of experience in CPG sales with a strong understanding of forecasting and trade spend management. Proficiency in Microsoft Office and a proven track record of achieving financial targets are essential for this position.

Benefits

• Health plans • Pension program • Paid time off • Summer Fridays • Maternity leave benefits

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Account Management · Preferred
• Data analysis · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Sales
• Forecasting
• Trade spend management
• Financial acumen
• Strategic thinking
• Negotiation
• Storytelling
• Data analysis
• Communication
• Leadership
• Problem solving
• Time management
• Microsoft Office
• E-commerce
• Influencing Skills
• Financial Acumen
• Accountability
• Curiosity
• Time Off Management
• Category Growth
• Microsoft Excel
• Account Management
• Business Acumen
• Investments
• Computer Literacy
• Home Health Care
• Innovation
• Microsoft PowerPoint
• Presentations
• Return On Investment
• Spend Management
• Strategic Thinking
• Sustainable Business
• Time Management
• Value Creation
• Writing
• Balancing (Ledger/Billing)

Job areas

• Sales
• Management & Leadership
• Retail
• Consulting
• Customer Manager
• E-Commerce Manager
• Sales and Marketing Managers
• Online Merchants
• Business Operations Specialists, All Other