Parking Review Representative

Job Description Parking Review Representative Competition Number: 26/161 Posting Scope: Internal / External Posted Date: August 27, 2026 Closing Date: September 10, 2026, 4:30 PM PST Department: Finance Work schedule: Monday to Sunday (17.5 to 35 hour workweek) – Continuous (Part-Time) Salary: $40.13 per hour, Pay Grade 9 Job Code: 4372 Employee Group: This is a CUPE Local 50 position Number of Vacancies: 1 This competition may be used to establish an eligibility list to fill future vacancies within this department, in accordance with the CUPE Local 50 Collective Agreement. The list will remain in effect for up to six months. The base schedule for this part-time position will be Mondays and Fridays, plus two additional days, which will be determined in consultation with the successful candidate. POSITION FUNCTION: Provide customer service and correspond with customers in relation to parking. Record, monitor and report on parking concerns and offences, and recommend outcome. KEY DUTIES: Respond to in person, telephone and email enquiries or complaints, from outside agencies and other departments regarding parking fines and by-laws, on-street parking equipment and other parkade matters. Assist the public with monthly parking applications and explain parking review process. Adjust or cancel fines and refund as authorized. Process parking offence reviews by gathering information from parking customers, Parking Ambassador information, and city information systems. Research, investigate and review the bylaw and City policy to ensure the infraction is warranted. Determines which ticket should be cancelled or upheld; assembles communications and correspondence, including reason for decision. Provide additional in-person support related to parking services, at the Public Service Centre. Monitor and report routinely on parking review matters, including customer queries, complaints and reviews. Inform Ambassadors of parking related issues when reported by public/City Staff; maintain permit lists and temporary on-street occupancy permits. Compile list of unpaid fines for collection agency; approve towing of vehicles. Liaise with other City departments and outside agencies such as Adjudicator, collection agencies and equipment suppliers to follow up on administrative or equipment operational issues. Monitor outcome and schedule of the independent Adjudicator. Attend hearings and prepare packages of evidence to provide to the Adjudicator. Perform related duties where qualified. INDEPENDENCE: Work is performed according to established policy and procedure or is assigned by supervisor. Work is reviewed upon completion. Deviations from policy, procedure or standard practice are referred to supervisor. WORKING CONDITIONS Physical Effort: Sit with arms unsupported while keyboarding. (frequent) Touch keying on a calculator. (occasional) Mental Effort: Deal with complaints and negative comments. (frequent) Visual/Auditory Effort: Focus on a variety of source data and a computer screen for short periods. (frequent) Work Environment: Office KEY SKILLS AND ABILITIES Communications and customer service skills. Writing in plain language. Diplomacy when dealing with customers and enquires. Organize and prioritize work. Understand and apply the principles of office administration and payment processing. Working level operation of current City word processing, excel and related specialty software. Interpret and explain bylaws and regulations related to parking. Use standard office equipment. Maintain accurate records. Establish and maintain effective working relationships. Deal effectively with public and outside agencies. QUALIFICATIONS Formal Education, Training and Occupational Certification: High school graduation. Experience: Three (3) years of customer service and administrative experience or an equivalent combination of education and experience. OTHER: May be requested to substitute in a more senior position. To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume. The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process. If you require assistance, please email us at [email protected].

The Parking Review Representative provides customer service regarding parking fines and by-laws while processing and investigating parking offence reviews. They also liaise with city departments and external agencies to manage parking-related administrative tasks and hearings.

The role requires the ability to interpret and apply city bylaws and policies to determine the validity of parking infractions. Candidates must be capable of managing public inquiries and maintaining accurate records within city information systems.

• Customer servicePreferred
• Problem solvingPreferred
• Administrative SupportPreferred
• record keepingPreferred
• CommunicationPreferred
• ReportingPreferred
• Data entryPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Conflict resolution
• Data entry
• Administrative support
• Bylaw enforcement
• Record keeping
• Communication
• Investigation
• Public relations
• Reporting
• Problem solving
• Occupancy Permitting
• Legal Hearings
• Information Gathering
• Research
• Adjudication
• Customer Service
• Information Systems
• Finance
• Public Service

• Government & Public Sector
• Customer Service & Support
• Administrative
• Finance & Accounting
• Care Review Clinician/Inpatient Review Registered Nurse
• Parking Enforcement Officer
• Protective Services Workers Not Elsewhere Classified
• Parking Enforcement Workers

Minimum experience

0+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

35 hours per week