Risk Management and Insurance Specialist

Job summary

The specialist will lead the City's risk management, insurance, and claims programs to protect community assets and services. They will provide expert advice on risk mitigation, oversee insurance portfolios, and manage the claims process while collaborating with various departments.

Job details

Job Description Risk Management and Insurance Specialist Competition Number: 26/146A Posting Scope: Internal / External Posted Date: October 15, 2026 Closing Date: November 5, 2026, 4:30 PM PST Department: Finance Work schedule: Monday to Friday (35 hour work week) – Continuous (Full-Time) Salary: $56.46 per hour, Pay Grade 16 Job Code: 4343 Employee Group: This is a CUPE Local 50 position Number of Vacancies: 1 Are you a risk and insurance professional looking for a role where your expertise has a visible impact across an entire organization? We're looking for a Risk Management and Insurance Specialist to lead the City's risk management, insurance, and claims programs while helping to protect the services and assets that our community relies on.In this diverse role, you'll provide expert advice on risk identification and mitigation, oversee the City's insurance portfolio, manage claims processes, and support projects, contracts, procurement activities, and community events across the organization. Working with departments across the organization, you'll play a key role in reducing risk, strengthening resilience, and supporting informed decision-making.The ideal candidate brings experience in risk management, commercial insurance, and claims administration, along with strong analytical, relationship-building, and communication skills. If you're seeking an opportunity to apply your expertise in a collaborative public-sector environment while contributing to meaningful work that benefits the community, we'd love to hear from you. WORK FROM HOME The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction. FLEX The successful candidate for this vacancy would participate in a modified work week, earning a flex day off each bi-weekly period by working additional time each day. Modified work weeks established in accordance with the CUPE Local 50 Collective Agreement and are subject to change. POSITION FUNCTION Responsible for limiting liability through effective risk management, for ensuring appropriate insurance coverage for all City assets, and administering and managing the City’s claims process. KEY DUTIES Promote risk management and provide advice to all areas of the City in order to limit liability and reduce cost of claims against the City. Develop risk management policies and programs that will improve the overall effectiveness of the City’s risk management program; prepare briefing notes and reports for Committees and Management on risk management activities, insurance issues and claims management. Liaise with City staff and participate in various committees to review projects and events; provide advice regarding risk identification, assessment and mitigation; assist with the preparation and administration of budget related activities; procure the services of external insurance and risk management professionals; keep abreast of developments in risk management. Administer the City’s insurance portfolio; develop strategies and conduct the annual review of the City’s insurance coverage to ensure adequate coverages and limits; oversee the procurement of insurance including determining appropriate types of insurance, levels of coverage, negotiating coverage terms and pricing and determining the Insurance Agent of Record; analyse and maintain an accurate Statement of Values for City buildings and infrastructure; negotiate and procure Owner Controlled Insurance for major City Capital projects; co-ordinate the issuance of insurance certificates to City staff upon request for events hosted off-site; coordinate the investigation and settlement of first party claims. Act as City’s primary contact person with the Municipal Insurance Association (MIA), the City’s liability insurance provider; coordinate the claims administration process; review recommendations from the MIA and analyse, review and approve payment for liability claims; liaise with the MIA on significant insurance-related issues; respond to claims related enquiries from staff and the public. Develop prevention strategies with the MIA and/or Consultants to identify potential hazards; coordinate with departments to implement corrective action; Develop language for and review City contracts to ensure appropriate indemnification and insurance clauses have been included for the protection of the City against unwanted exposure to accidental loss; review tenders, requests for proposal, insurance certificates to ensure adequate coverage; work with Buying staff on purchasing-related risk management and insurance issues; provide advice to staff on insurance issues; develop and deliver risk management and insurance-related training; review insurance certificates from suppliers and maintain a supplier insurance database. Perform related duties where qualified. INDEPENDENCE Work is generated by user request or is assigned by supervisor. Work is reviewed through discussions with supervisor. Issues such as deviations from policy and established procedures are discussed with supervisor with recommendations. WORKING CONDITIONS Physical Effort: Normal. Mental Effort: Short periods of intense concentration while reviewing contracts and documents. (rare) Deal with negative complaints and comments. (occasional) Visual/Auditory Effort: Focus on source documents and computer for short periods. (often) Work Environment: Office. KEY SKILLS AND ABILITIES Organize and prioritize work. Understand and apply risk management, insurance, and claims management techniques. Interpret related legislation, policies and regulations. Working level operation of current City of Victoria spreadsheet programs. Provide technical guidance and advice to user departments. Maintain accurate records. Establish and maintain effective working relationships. Deal effectively with the public and outside agencies. QUALIFICATIONS Formal Education, Training and Occupational Certification: High School graduation. Diploma in Business Administration or related field. (2 years) Canadian Risk Management Certification. (3 months) Chartered Insurance Professional (CIP) designation. (1 year) Experience: 5 years of related experience including risk management, commercial insurance administration, and claims management. Or an equivalent combination of education and experience. OTHER: Maintain up-to-date knowledge of risk management principles. May be requested to substitute in a more senior position. To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume. The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process. If you require assistance, please email us at careers@victoria.ca.

What you’ll do

The specialist will lead the City's risk management, insurance, and claims programs to protect community assets and services. They will provide expert advice on risk mitigation, oversee insurance portfolios, and manage the claims process while collaborating with various departments.

Requirements

The ideal candidate requires a high school diploma, a diploma in Business Administration, and professional certifications such as Canadian Risk Management or Chartered Insurance Professional. A minimum of 5 years of related experience in risk management, commercial insurance, and claims administration is required.

Benefits

• Hybrid work arrangement
• Modified work week
• Flex day

Listed skills

• Policy development · Preferred
• Data analysis · Preferred
• Risk Management · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• Procurement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Risk management
• Insurance administration
• Claims management
• Contract review
• Risk identification
• Risk mitigation
• Analytical skills
• Relationship building
• Communication skills
• Budget administration
• Procurement
• Policy development
• Training delivery
• Data analysis
• Liability management
• Resilience
• Indemnification
• Business Administration
• Management
• Spreadsheets
• Communication
• Finance
• Settlement
• Risk Management
• Purchasing
• Relationship Building
• Risk Analysis
• Investigation
• Mitigation
• Prioritization
• Contract Review

Job areas

• Finance & Accounting
• Government & Public Sector
• Management & Leadership
• Administrative
• Director of Risk Management and Insurance
• Risk Consultant
• Management and Organization Analysts
• Financial Risk Specialists

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