Customer Success Manager - Canadian Customs Experience Required

Job summary

Manage a portfolio of Canadian customs brokerage customers to ensure retention and drive revenue growth through strategic account planning. Lead Quarterly Business Reviews and collaborate cross-functionally to identify expansion opportunities and mitigate churn risks.

Job details

Manage a portfolio of Canadian customs brokerage customers to ensure retention and drive revenue growth through strategic account planning. Lead Quarterly Business Reviews and collaborate cross-functionally to identify expansion opportunities and mitigate churn risks. Requires 3+ years of experience in Customer Success or account management, specifically within Canadian customs brokerage, freight forwarding, or trade compliance environments. Candidates should possess strong commercial curiosity and the ability to manage complex relationships with mid-market and enterprise clients.

What you’ll do

Manage a portfolio of Canadian customs brokerage customers to ensure retention and drive revenue growth through strategic account planning. Lead Quarterly Business Reviews and collaborate cross-functionally to identify expansion opportunities and mitigate churn risks.

Requirements

Requires 3+ years of experience in Customer Success or account management, specifically within Canadian customs brokerage, freight forwarding, or trade compliance environments. Candidates should possess strong commercial curiosity and the ability to manage complex relationships with mid-market and enterprise clients.

Benefits

• Competitive Compensation
• Great Benefits
• Remote And Flexible Work Hours

Listed skills

• Problem solving · Preferred
• Logistics Operations · Preferred
• Risk Management · Preferred
• Communication Skills · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Success Management
• Strategic Account Management
• Revenue Protection
• Customer Retention
• Quarterly Business Reviews
• Cross-selling
• Upselling
• CRM Hygiene
• Risk Management
• Trade Compliance
• Logistics Operations
• Customs Brokerage
• Stakeholder Engagement
• Account Planning
• Problem Solving
• Communication Skills

Job areas

• Logistics
• Customer Service & Support
• Sales
• Management & Leadership
• Transportation

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